Public Relation Officer

Role Overview

Public Relations Officer at American Hospital Dubai. The role manages work permits, residence visas, Emirates IDs, and related government transactions for employees. The position acts as an operational liaison between employees, People functions, government entities, and approved service providers.

Role Purpose

Manage the end-to-end processing of employee government transactions including work permits, residence visas, and Emirates IDs in compliance with UAE regulations. Maintain accurate records, coordinate with government entities, and ensure timely completion of all documentation and renewals.

Key Responsibilities

Government Transaction Processing

• Process and follow up employee government transactions including new and renewed work permits, residence visas, Emirates ID applications, amendments, status changes, and employment or residency cancellations within approved timelines.
• Coordinate with MOHRE, GDRFA Dubai, ICP, medical fitness centers, Emirates ID services, and other relevant government or authorized service channels to ensure accurate and compliant processing of employee documentation.
• Monitor government portals and transaction queues, follow up pending applications, resolve routine discrepancies, and promptly escalate rejected, delayed, complex, or high-risk cases to the Government Relations Manager.

Document Review and Verification

• Review passports, employment documents, photographs, forms, approvals, and supporting records before submission, identify missing or expiring documents, and coordinate corrective action with employees and relevant People teams.
• Provide employees with clear guidance on required documents, timelines, appointments, and government procedures while maintaining confidentiality, professional service, and accurate communication throughout the process.

Record Maintenance and Compliance

• Maintain accurate trackers and secure records of visas, work permits, Emirates IDs, establishment-related documents, expiry dates, transaction status, government receipts, and official correspondence, ensuring timely renewal and audit readiness.
• Support maintenance and renewal of applicable establishment cards, immigration files, authorized signatory records, government registrations, and other corporate documentation assigned to the Government Relations function.
• Maintain current knowledge of changes to UAE employment, residency, immigration, identity, and government-service requirements; participate in audits, process improvement, and digital government initiatives.

Stakeholder Coordination

• Support onboarding, employee changes, and offboarding by coordinating government-related requirements with Recruitment, Licensing and Onboarding, Payroll, HR Operations, Government Relations, and other stakeholders to avoid delays in joining, deployment, or clearance.
• Reconcile government transaction fees, receipts, service charges, and supporting documents in coordination with Finance and maintain complete records for payment, reimbursement, and internal control purposes.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Human Resources, Public Administration, or a related discipline from a recognized institution.
• Minimum of three to five years of experience in Public Relations Officer (PRO), Government Relations, immigration, labour relations, or a similar UAE-based role.
• Demonstrated hands-on experience processing work permits, residence visas, Emirates IDs, medical fitness, renewals, amendments, and cancellations through relevant UAE government channels.
• Experience supporting a large, multi-site, healthcare, hospitality, or other regulated organization is preferred.
• Experience maintaining expiry trackers, government records, transaction reconciliations, and compliance documentation is required.
• Good knowledge of UAE government employment and residency processes, including MOHRE, GDRFA Dubai, ICP, Emirates ID, and medical fitness requirements.

Skills & Competencies

• Proficiency in UAE government portals and online service platforms.
• Proficiency in Microsoft Office applications and HR or document-tracking systems.
• Strong document-control, follow-up, organizational, and problem-solving skills with high attention to accuracy and regulatory deadlines.
• Excellent interpersonal and customer-service skills with the ability to communicate professionally with employees, government representatives, and internal stakeholders.
• Demonstrated ability to manage high-volume transactions, confidential employee information, urgent cases, and multiple government deadlines with minimal supervision.
• Fluency in English is required.
• Arabic language proficiency is highly preferred.

Additional Information

• A valid UAE driving license is preferred where field visits are required.