Public Area Team Leader at InterContinental Dubai Marina

Role Overview

Public Area Team Leader at InterContinental Dubai Marina, operated by IHG Hotels and Resorts, located in Dubai Marina, United Arab Emirates.

Company Overview

InterContinental Dubai Marina is a five-star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants and bars. The hotel has over 30 languages and countries represented by the staff, weaving together an international five-star presence. IHG Hotels and Resorts is the world's largest family of luxury hotels, shaped by decades of international know-how and local insights.

Role Purpose

Lead the Public Area team to maintain all hotel public areas to the highest standards of cleanliness, presentation, and hygiene. This is a working lead role in which you supervise the team while also cleaning alongside them throughout the shift.

Key Responsibilities

Team Leadership & Support

• Lead the Public Area team to ensure all hotel public areas are maintained to the highest standards of cleanliness, presentation, and hygiene.
• Supervise the team and clean alongside them throughout the shift.
• Train, coach, and guide Public Area Attendants on cleaning procedures, equipment usage, safety practices, and hotel standards.
• Assist the team with daily cleaning duties and provide guidance and support whenever required.
• Maintain a professional and positive working relationship with colleagues and other departments.

Operations & Scheduling

• Coordinate daily cleaning assignments and ensure all tasks are completed efficiently and according to the established schedule.
• Coordinate with Housekeeping and other hotel departments to address cleaning requirements, guest requests, and operational needs.
• Ensure adequate stock of cleaning materials and amenities and inform the supervisor of replenishment requirements.
• Support deep-cleaning activities and special cleaning projects as required.

Standards & Compliance

• Ensure all cleaning activities are carried out in accordance with hotel standards, HACCP requirements, health and safety procedures, and brand standards.
• Monitor the proper use, handling, and storage of cleaning chemicals, equipment, and supplies.
• Ensure cleaning equipment and machinery are properly maintained and report any defects or maintenance requirements promptly.

Inspections & Quality Assurance

• Conduct regular inspections of public areas, including the lobby, corridors, elevators, restrooms, restaurants, back-of-house areas, and other assigned spaces.
• Maintain proper records and checklists related to cleaning schedules, inspections, and equipment maintenance.

Incident & Issue Management

• Respond promptly to guest and colleague requests related to public area cleanliness and ensure issues are resolved professionally.
• Report any damages, maintenance issues, lost and found items, or safety hazards observed in public areas.
• Perform any other duties and responsibilities as assigned by the Housekeeping Management team.

Qualifications & Experience

• A hospitality qualification or equivalent experience in a luxury hotel.
• At least 1-2 years in Housekeeping operations.

Skills & Competencies

• Excellent communication, leadership, and problem-solving skills.
• Fluency in English; other languages are a plus.
• Confident presence and guest-focused mindset.
• Flexibility to work shifts, weekends, and holidays.

Additional Information

• Work in a dynamic, high-energy environment where no two days are the same.
• Receive mentorship and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Competitive salary that rewards hard work.
• Benefits include staff discounts, room discounts, and comprehensive training.
• IHG Hotels & Resorts provides equal employment opportunities and promotes a culture of trust, support, and acceptance.
• myWellbeing framework supports health, lifestyle, and workplace wellbeing.