Property Manager (Mixed-use)

Role Overview

Property Manager (Mixed-use) at JLL, based on-site in Riyadh, Saudi Arabia. The role involves overseeing day-to-day operations of a premium mixed-use compound and delivering exceptional resident service, maximizing occupancy and revenue, managing stakeholder relationships, and ensuring full regulatory compliance.

Company Overview

JLL is a leading global provider of real estate and investment management services. The company combines world-class services, advisory and technology for clients and is committed to hiring talented people and empowering them to thrive in meaningful careers.

Role Purpose

To oversee all aspects of mixed-use compound operations including leasing, financial management, vendor coordination, customer service and regulatory compliance, ensuring optimal resident experience, revenue performance and adherence to Saudi Arabian regulations.

Key Responsibilities

Leasing & Tenancy Management

• Develop and execute annual leasing and pricing strategies to achieve occupancy targets
• Manage the full tenant lifecycle including move-ins, move-outs, renewals and lease negotiations
• Oversee Ejar and Shomoos registration, renewals and compliance with RERA guidelines
• Maintain professionally staged show units ensuring viewing readiness at all times
• Conduct property viewings and follow up with prospective tenants within agreed timelines
• Develop and execute corporate and diplomatic leasing outreach programs
• Prepare annual rent benchmarking reports aligned with market comparables
• Handle all tenant communications professionally
• Manage retail and commercial tenant relationships including fit-out approvals and lease compliance
• Coordinate tenant onboarding programs including welcome kits and compound orientation

Financial & Revenue Management

• Oversee monthly rent billing, collection and reconciliation processes
• Implement robust arrears control procedures and achieve collection targets
• Manage tenant deposit accounts in accordance with regulatory requirements
• Coordinate utility meter readings and process resident rebilling for consumption overages
• Support preparation of annual budgets and monitor variance against approved spend
• Ensure full ZATCA compliance including VAT, e-invoicing, withholding tax and Zakat
• Maintain open-book financial records and support Owner audit requirements
• Prepare monthly management accounts including income statements and receivables aging
• Monitor and minimize bad debt write-offs to remain within approved thresholds
• Identify and maximize non-residential revenue streams and additional service income

Operations & Vendor Coordination

• Act as single point of contact between Owner and facility management contractor
• Review and approve planned preventive maintenance schedules submitted by FM contractor
• Sign off work permits for hard and soft services including hot work and after-hours access
• Coordinate weekly operational meetings and monthly performance reviews with FM contractor
• Manage resident access coordination for FM works
• Own all resident-facing communications related to FM activities including outages, maintenance and closures
• Conduct quarterly joint inspections of common areas, plant rooms and amenities
• Manage vacant unit inspections and coordinate MEP minimum-run schedules
• Oversee parking management including allocation, enforcement and visitor permits
• Ensure service request integration between property management and CAFM systems

Customer Service & Community Management

• Manage helpdesk operations and ticketing system with defined response times
• Handle complaints efficiently
• Support the events team with executing community events calendar
• Deliver consistently high resident satisfaction scores
• Implement and manage resident experience mobile app with real-time service request capability
• Develop and execute resident retention and engagement programs
• Conduct tenant satisfaction surveys and implement improvement action plans
• Manage visitor management systems and access control protocols
• Oversee resident services including mail and parcel handling, lost and found, and pet registration

Compliance & Reporting

• Ensure full compliance with KSA regulations including MoMRA, ZATCA, Civil Defense and SDAIA
• Maintain comprehensive incident register and coordinate insurance claims handling
• Prepare and submit monthly reports including KPI performance, risk assessment and improvement recommendations
• Support preparation of annual reports and business plans
• Maintain visitor and contractor access logs per Civil Defense requirements
• Ensure PDPL compliance including data subject access requests and breach notification protocols
• Manage Business Continuity Plan and conduct annual testing exercises
• Maintain all lease trackers, arrears reports and maintenance documentation
• Provide real-time Owner dashboard access to all operational and financial data

General Duties

• Perform all functions and responsibilities necessary for the proper performance of services and effective management of the property in accordance with good industry protocols and applicable best international standards and codes of practice

Qualifications & Experience

• Minimum 5 years property management experience in KSA
• Experience managing mixed-use developments (compound experience strongly preferred)
• Proven track record in leasing, rent collection and tenant retention
• Strong understanding of KSA tenancy regulations and RERA guidelines
• Bachelor's degree in Business Administration, Real Estate Management or related field

Skills & Competencies

• Fluency in English (Arabic proficiency is an advantage)
• Proficient in property management systems and MS Office
• Customer-focused with strong interpersonal and relationship management skills
• Results-oriented with proven ability to meet and exceed KPIs
• Strong financial acumen and commercial awareness
• Excellent communication, organizational and problem-solving skills
• Ability to work under pressure and manage multiple competing priorities
• Team player with demonstrated leadership capability
• Detail-oriented with strong organizational skills
• Problem-solver with sound decision-making abilities
• Culturally aware and sensitive to diverse resident communities

Additional Information

• Location: On-site, Riyadh, Saudi Arabia
• JLL is an Equal Opportunity Employer committed to working with and providing reasonable accommodations to individuals with disabilities