Property Management Techno-Functional Consultant

Role Overview

Property Management Techno-Functional Consultant at United Al Saqer Group, supporting property management systems and operations across the organization's portfolio.

Company Overview

United Al Saqer Group (UASG) is a leading multi-sector business group in the United Arab Emirates, established over 40 years ago. The group owns and operates a diverse portfolio of UAE-based companies across key industry sectors, including Abu Dhabi Motors, Performance Plus Motors, Autoplus, Autodrive, Dalma Motors, United Al Saqer Heavy Equipment, Falcon Motors, Al Saqer Property Management, Royal International Construction, Royal Joinery, Royal Wood Factory, SAMA Integrated Systems, AG Hotel, Safe Travel, IFM Facilities Management L.L.C., and Global Catering Services.

Role Purpose

Support and optimize LEMS and related property management systems by translating business requirements into effective system solutions. Provide techno-functional support across leasing, contracts, billing, refunds, property expenses, Oracle Finance integrations, system configuration, testing, troubleshooting, and process improvement.

Key Responsibilities

Property Management & Leasing Operations

• Support end-to-end leasing activities including prospect management, unit allocation, lease creation, renewals, amendments, terminations, and tenant move-in and move-out.
• Configure and support leasing, contract management, tenant refunds, billing, CAM and service charges, and property expense allocation processes.
• Support commercial, residential, and mixed-use property operations and recommend process improvements.

LEMS Configuration & System Support

• Configure LEMS workflows, business rules, dashboards, reports, approvals, and property management processes.
• Maintain property structures including communities, buildings, floors, units, parking spaces, and related master data.
• Provide production support, troubleshoot system issues, perform root cause analysis, and coordinate resolution.

Oracle Finance & ERP Integration

• Support LEMS integration with Oracle Fusion Financials, including GL, AR, AP, FA, CM, Revenue Recognition, and Subledger Accounting (SLA).
• Support budgeting controls, budget definition, accounting flows, billing, receivables, payments, and financial data integration.
• Coordinate with Finance and IT teams to ensure accurate and seamless property-to-finance system processes.

System Integration & Technical Support

• Manage integrations between LEMS, ERP, Finance, CRM, Payment Gateway, and Document Management Systems.
• Coordinate with IT teams and vendors to resolve interface, API, data exchange, and integration issues.
• Support system enhancements, upgrades, patches, technical troubleshooting, and production support.

Implementation, Testing & Data Migration

• Support LEMS implementation, upgrades, enhancements, rollouts, and data migration activities.
• Prepare functional specifications, configuration documents, test scenarios, test scripts, and technical documentation.
• Execute UAT, regression and integration testing, coordinate defect resolution, and support go-live and hypercare activities.

Business Process & Documentation

• Gather and analyze requirements from Property Management, Leasing, Finance, IT, and other stakeholders.
• Translate business requirements into functional specifications, workflows, configurations, and system solutions.
• Identify process gaps and recommend automation, standardization, and efficiency improvements.

Reporting, Dashboards & Data Analysis

• Configure LEMS dashboards and reports covering leasing, contracts, billing, receivables, refunds, expenses, occupancy, and property performance.
• Analyze transactional data and reconcile information between LEMS, Oracle Finance, and integrated systems.
• Identify data quality issues, exceptions, and trends and provide accurate management information.

Security, Roles & Workflow Management

• Configure and maintain system roles, approval workflows, responsibilities, and access controls in line with business requirements.
• Create and maintain custom roles while supporting appropriate segregation of duties and security controls.
• Coordinate with IT and system administrators to resolve access, authorization, and workflow issues.

User Support & Documentation

• Provide functional support, training, demonstrations, and knowledge-transfer sessions to LEMS and business users.
• Prepare SOPs, user guides, process flows, functional specifications, and technical documentation.
• Coordinate with business users, Finance, IT, vendors, and implementation partners to ensure timely issue resolution.