PROPERTY LEASING & MANAGEMENT

Role Overview

Property Leasing & Management role at RAK Real Estate, based in Ras Al Khaimah.

Role Purpose

To manage the complete property leasing lifecycle from marketing and tenant acquisition through occupancy, renewal, and move-out, ensuring regulatory compliance, strong tenant relationships, and optimal occupancy rates across the portfolio.

Key Responsibilities

Marketing & Inquiry Management

• Coordinate with marketing teams to ensure property listings are accurate, attractive, and consistently up to date across all platforms.
• Respond promptly and professionally to all prospective tenant inquiries received via phone calls, emails, and walk-in visits.
• Schedule and conduct property viewings in a professional and engaging manner, presenting units in the best possible light.

Tenant Qualification & Documentation

• Clearly explain property features, community benefits, and lease terms to prospective tenants to support informed decision-making.
• Assess each applicant's financial stability and suitability through background evaluation and supporting documents.
• Verify all required documentation, including Emirates ID, residency visa, and trade license for corporate tenants.

Negotiation & Contract Preparation

• Negotiate rental terms including payment plans and cheque schedules in alignment with market conditions and company policy.
• Prepare tenancy contracts accurately and in a timely manner, ensuring all clauses comply with applicable UAE regulations.
• Ensure all agreements are fully signed, completed, and properly filed in the company system.

Move-In Coordination

• Coordinate municipality registration and ensure full regulatory compliance prior to occupancy.
• Arrange pre-move-in unit inspections and oversee any required remedial works.
• Manage the key handover process and ensure all utilities and services are activated or transferred before the tenant takes occupancy.
• Confirm booking details with the incoming tenant, including agreed move-in date and lease terms.
• Coordinate with the maintenance department to schedule a pre-occupancy inspection and identify any outstanding repair or preparation work.
• Communicate estimated completion timelines to the tenant and provide regular updates.
• Ensure all maintenance work is completed to standard, including air conditioning servicing, MEP systems, painting, and general repairs.
• Verify final unit readiness through a formal inspection before handing over possession.
• Conduct the official handover on the agreed date, completing all required documentation and confirming smooth occupancy transition.

Lease Renewal Management

• Monitor all lease expiry dates and maintain a rolling renewal schedule, initiating contact with tenants 60 to 90 days prior to expiry.
• Build and maintain strong tenant relationships to encourage long-term retention and smooth renewal discussions.
• Address tenant complaints, maintenance issues, and outstanding requests proactively to strengthen satisfaction before renewal conversations.
• Research and propose revised rental terms based on current market conditions in Ras Al Khaimah, ensuring competitiveness while protecting company revenue.
• Negotiate rent adjustments, applicable discounts, or payment flexibility where justified, within approved authority limits.
• Prepare renewal agreements and updated tenancy contracts, and ensure tenant records are accurately updated in the property management system.

Payment Management

• Record and systematically track all post-dated cheques submitted by tenants across the portfolio.
• Identify bounced or returned cheques immediately upon notification from accounts and initiate follow-up without delay.
• Coordinate with tenants to arrange replacement cheques or alternative payment methods within agreed timelines.
• Escalate unresolved or repeated payment issues to management or the legal department for further action.
• Initiate legal proceedings when required, following company policy and UAE legal frameworks.

Cheque Recall & Re-Date Request Handling

• Receive and log tenant requests, verifying their identity and tenancy details before proceeding.
• Check the current status of the relevant cheque through the accounts team to confirm whether it is encashed, deposited, pending, or returned.
• Validate the stated reason for the request against company policy and determine eligibility.
• Review any outstanding dues or adverse payment history associated with the tenant account.
• Confirm the cheque has not already been processed before any action is taken.
• Collect equivalent payment from the tenant prior to releasing or amending the original cheque.
• Issue an official receipt and provide a copy to the tenant as acknowledgment.
• Prepare a full documentation pack for management approval, including payment proof, original cheque details, and new cheque details where applicable.
• Submit the complete package for management sign-off before final processing.

Tenant Move-Out Process

• Receive the tenant's move-out notice and verify compliance with the notice period stipulated in the tenancy contract.
• Collect the clearance certificate and obtain the tenant's bank details for deposit refund purposes.
• Review the tenancy contract for any early termination clauses and apply penalties where applicable.
• Cancel all municipality contracts linked to the unit.
• Raise a maintenance request for a formal unit inspection and prepare a detailed condition report.
• Submit all relevant documentation, including the clearance certificate, inspection report, and any penalty calculations, to the accounts department.
• Follow up with accounts until the final financial settlement is completed and the deposit refund is processed.

Building Inspections

• Accompany appointed consultants during building inspections and facilitate access to all required units and common areas.
• Coordinate tenant access and scheduling to minimize disruption while enabling complete inspections.
• Ensure all findings and observations are thoroughly documented and submitted as part of the official building documentation process.
• Support the company's compliance with municipality regulations and ensure timely submission of required reports.

Interdepartmental Coordination

• Coordinate tenant payment transfers with the accounts department and ensure receipts are issued and confirmed promptly.
• Maintain accurate financial records for all move-in and move-out transactions.
• Follow up on final settlement calculations and deposit refund processing.
• Coordinate unit preparation for new tenant move-ins and condition restoration after move-outs with the maintenance department.
• Raise and follow up on maintenance requests submitted by existing tenants.
• Liaise on repair timelines and quality standards ahead of unit handovers.
• Coordinate with the procurement department on CDC (Completion and Defect Certificate) and insurance-related documentation.
• Coordinate municipality compliance requirements with the PRO department, including tenancy registration and renewals.
• Support FEWA-related processes such as utility transfers and account management.

Qualifications & Experience

• Solid knowledge of UAE leasing laws, tenancy regulations, and standard payment procedures in the RAK market.

Skills & Competencies

• Strong negotiation skills with the ability to handle complex discussions on rental terms and payment disputes.
• Excellent customer service and conflict resolution abilities, particularly in high-pressure tenant situations.
• Practical experience with property management systems, particularly Odoo and Falcon.
• High attention to detail in contract preparation, documentation, and financial record keeping.
• Good interdepartmental communication and coordination skills to manage multi-team workflows effectively.

Additional Information

• Salary: 4,500 AED.
• No accommodation provided.