Project Manager-Facilities Management

Role Overview

Project Manager – Facilities Management at Transguard Group, located in DAFZA, Dubai Airport Free Zone, reporting to the Total Facilities Management team at the company headquarters.

Role Purpose

To oversee and implement operational process improvements across the organization. This role works closely with senior leadership, project managers, and cross-functional teams to identify and streamline processes, increase operational efficiency, reduce costs, improve customer satisfaction, and lead the business from current to future state through research of globally acknowledged best practices, gap analysis, and transitional planning.

Key Responsibilities

Financial

• Implement continuous improvements and hard savings through lean six sigma practices.
• Reduce costs associated with operations, specifically labor and materials.

Customer

• Enhance customer satisfaction by improving operational processes.
• Establish and monitor data-driven, digitally-focused KPIs to track progress and measure success.
• Continually review and improve operational processes to ensure they stay relevant and effective against global standards and best practice.

Process

• Develop, implement, and improve business processes across operations, finance, and customer service.
• Develop, implement, and maintain operational policies and procedures.
• Work collaboratively with senior leadership and cross-functional teams to identify, develop, and implement process improvements.
• Manage the mobilization of new contracts, including standardizing processes and ensuring efficiency.
• Create content for and conduct regular training sessions and workshops to ensure all employees understand and adhere to new or revised policies and procedures.
• Lead projects related to ISO certifications.

Innovation

• Actively promote a culture of continuous improvement throughout the organization.
• Monitor business processes and enhance and implement improvement initiatives as needed.
• Initiate and manage robust control mechanisms and error-proofing strategies across all existing and proposed processes.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Operations Management, or equivalent.
• Minimum 5 to 10 years of experience in a similar role.
• Technical knowledge of FM standards and processes.
• Experience with project management methodologies and tools.

Skills & Competencies

• Proficiency in MS Word, Excel, and PowerPoint.
• Report writing skills.
• Strong analytical and interpersonal skills.
• Strong communication skills and work ethic.
• Competent English speaking and writing level.
• Teamwork and problem-solving skills.
• Visionary thinking, self-discipline, flexibility, and adaptability.
• Proven ability to lead and manage cross-functional teams.
• Process-oriented mindset.