Job description
Role Overview
Product Manager - Bancassurance at Emirates NBD. The role provides necessary support in launch, setup, and maintenance of processes relating to Bancassurance products.
Company Overview
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and TΓΌrkiye) region with a presence in 13 countries, serving over 9 million customers. It is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion. The organization serves customers through retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. Emirates NBD is a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches. The company operates Liv, the lifestyle digital bank by Emirates NBD, which has over half a million users and is the fastest-growing digital bank in the region.
Role Purpose
The Product Manager - Bancassurance supports the launch, setup, and maintenance of Bancassurance products and processes while managing the insurance P&L, driving revenue and profit targets, and implementing digital initiatives in alignment with Insurance Partners and Group strategy.
Key Responsibilities
Strategy & Planning
- Manage overall Insurance P&L by establishing close working relationships with stakeholders to deliver revenue and profit targets by driving insurance products activities across channels and segments.
- Support execution of Banca Business Plan across all insurance activities, with special emphasis on digital initiatives in alignment with Insurance Partners and the Group strategy.
- Assist in planning and execution of new product launches including operational setup, marketing, and sales training.
Product & Process Management
- Initiate, develop, maintain, and update processes for new products based on changing business needs and internal guidelines.
- Coordinate with GOPS, Wealth Ops, and IT in developing new or enhanced processes required for new products, existing products, and digital initiatives.
- Proactively identify areas of improvement in processes and operational systems and streamline them to enable ease of functioning.
- Collaborate with Business to understand their requirements and deliver process support to simplify existing processes.
Digital & Transformation
- Leverage technology to streamline and enhance product offering and improve efficiency.
- Work closely with cross-functional teams to implement digital solutions.
- Promote digital solutions to improve customer experience.
Compliance & Risk
- Monitor processes to ensure that they are compliant with guidelines laid down by the Regulator and Bank's internal policies and procedures.
- Ensure regulatory compliance by working closely with Bank's internal Compliance units so that products and services are compliant with established rules and regulations.
- Maintain and provide inputs for updating ops risks database based on learnings from day-to-day activities management.
Reporting & Stakeholder Management
- Manage monthly reporting of Bancassurance financials, track performance of products and channels to achieve strategic objectives.
- Provide support and insight in handling and investigating customer complaints received from GCE, Wealth Ops, and Segments.
- Deliver effective communication on business plans, goals and updates with internal and external teams.
Qualifications & Experience
- Experience in a similar role, preferably within a Private or Personal banking division of a reputed Financial Institution.
- Knowledge of Investment and insurance products.
- Certifications in Investments or Insurance preferred.
- Digital Project experience preferred.
Skills & Competencies
- Microsoft Excel proficiency.
- Microsoft Word proficiency.
- Microsoft PowerPoint proficiency.
Additional Information
Emirates NBD offers competitive rewards, benefits and perks including a flexible work policy enabling work from home when suitable.