Presales Consultant – AVAYA & Unified Communications

Role Overview

Presales Consultant – AVAYA & Unified Communications at Ingram Micro, based in the UAE market.

Company Overview

Ingram Micro is a leading technology company for the global information technology ecosystem with the ability to reach nearly 90% of the global population. The company plays a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Ingram Micro's market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set the company apart.

Role Purpose

You will act as a trusted technical advisor, partnering with sales teams, vendors, and customers to design innovative communication and collaboration solutions that solve complex business challenges and support digital workplace transformation. You will play a critical role in helping customers transform the way they communicate, collaborate, and engage.

Key Responsibilities

Customer Engagement & Requirements Analysis

• Engage with customers to understand business objectives, communication strategies, and collaboration requirements.
• Analyze customer business and technical requirements and translate them into scalable, value-driven solutions.

Solution Design & Positioning

• Design and position end-to-end Unified Communications, Contact Center, Collaboration, and Meeting Room solutions that align with customer needs.
• Collaborate with internal sales teams to develop technical proposals, solution architectures, BOMs, and customer-facing recommendations.

Presentations & Demonstrations

• Deliver technical presentations, solution demonstrations, workshops, and proof-of-concept engagements.

Sales Support

• Provide pre-sales technical expertise throughout the sales cycle, ensuring successful solution positioning and customer confidence.

Qualifications & Experience

• Experience in a Presales, Solutions Consulting, or Technical Advisory role within Unified Communications, Voice, Collaboration, Contact Center, or Workplace Technologies.
• Proven ability to support enterprise communication and collaboration projects.
• Relevant industry certifications are highly valued.

Skills & Competencies

• Strong knowledge of AVAYA solutions, enterprise telephony, contact center platforms, collaboration tools, conferencing technologies, and hybrid workplace solutions.
• Strong presentation, consulting, and stakeholder management skills.
• Ability to engage both technical and business audiences.

Additional Information

• Ingram Micro offers a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of technology distribution.