Personal Shopping Manager - Bloomingdale's - Riyadh

Role Overview

Personal Shopping Manager at Bloomingdale's in Riyadh, operated by Al Tayer Group, Dubai, UAE.

Role Purpose

To manage the personal shopping department by initiating and driving specialist, personalized selection for exclusive customers while maximizing sales, customer satisfaction and customer loyalty.

Key Responsibilities

Strategy & Planning

• Formulate personal shopping strategy and plan together with projected budget requirements to build and uphold organizational image.
• Keep abreast of market trends and competitor activities at all times.
• Create and analyse reports to gain understanding of current performance trends and identify commercial opportunities.

Customer Relationship Management

• Build and develop relationships with each Personal Shopping customer.
• Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.
• Ensure each customer's needs are identified to recommend a range of products, maximize sales opportunities and resolve customer concerns effectively and promptly.
• Cultivate a culture of excellent customer service, leading by example.
• Develop, grow and establish networks in the market to build effective and sustainable business relationships resulting in growth of the Personal Shopping customer database.

Customer Information Management

• Ensure the customer database is maintained and updated with all information pertaining to exclusive customers.
• Understand customer profiles and feedback to communicate trends to Marketing, Buying and Planning.
• Maintain confidentiality of customers' personal information and assure the information will be solely utilized for the department store.

Cross-functional Collaboration

• Work with other business units to create concepts for promoting personal shopping experience to customers.
• Contribute to buying practice in line with customer needs.

Team Leadership

• Guide and motivate staff to enhance performance and produce quality work.
• Ensure staff are continuously developed for higher level roles.

Qualifications & Experience

• High School or "O" Levels education.
• 5–7 years of retail sales experience with premium brands.