People & Culture Welfare Officer

Role Overview

People & Culture Welfare Officer at Anantara Hotels & Resorts, Banana Island Resort Doha. This role sits within the People & Culture (Human Resources) department and is responsible for enhancing overall employee experience through welfare initiatives, engagement activities, accommodation programs, and well-being projects.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense of authentic hospitality. Founded in 2001 in Thailand, the company has expanded across the world, welcoming guests in captivating locales from pristine beaches and private islands to ancient sites and vibrant metropolises. The spirit embodies freedom, movement, and harmony, inspired by the Sanskrit word meaning "without end."

Role Purpose

The People & Culture Welfare Officer enhances employee experience by planning and coordinating welfare initiatives, engagement activities, accommodation programs, and employee well-being projects. The role supports internal communications, employee surveys, event coordination, and reporting to promote a positive and engaging workplace culture.

Key Responsibilities

Employee Welfare & Engagement

• Plan, organize, and coordinate employee engagement and welfare activities.
• Support implementation of employee well-being programs and initiatives.
• Coordinate employee events, celebrations, recognition programs, and community activities.
• Promote employee participation in People & Culture initiatives.

Accommodation & Welfare

• Conduct employee accommodation inspections and satisfaction surveys.
• Monitor employee welfare concerns and coordinate appropriate follow-up actions.
• Work closely with departments to improve accommodation and welfare standards.

Internal Communications

• Design posters, announcements, newsletters, and promotional materials using Canva.
• Prepare employee communications for company events, campaigns, and awareness programs.
• Ensure communication materials follow company branding guidelines.

Administration & Reporting

• Maintain employee welfare records and documentation.
• Prepare reports, trackers, and dashboards using Microsoft Excel.
• Analyze survey results and prepare summaries with recommendations for management.

Event Coordination

• Coordinate logistics for employee engagement activities and welfare events.
• Liaise with internal departments and external suppliers to ensure successful event execution.
• Assist in organizing health campaigns, sports events, social activities, and recognition programs, including Corporate Social Responsibility (CSR) activities.

Employee Support

• Respond to employee welfare inquiries professionally and confidentially.
• Assist employees with welfare-related concerns and provide guidance where appropriate.
• Promote positive employee experience throughout the organization.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, Marketing, or a related field.
• Previous experience in Human Resources, Employee Welfare, Employee Engagement, or Hospitality is preferred.

Skills & Competencies

• Proficient in Microsoft Excel for data management, reports, charts, formulas, and trackers.
• Proficient in Canva for creating professional communication materials and event collateral.
• Good knowledge of Microsoft Office including Word, PowerPoint, and Outlook.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and meet deadlines.
• Strong interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Ability to maintain confidentiality and professionalism.

Additional Information

• Experience coordinating employee engagement activities or welfare programs is preferred.
• Experience creating surveys and analyzing employee feedback is preferred.
• Experience preparing presentations and management reports is preferred.
• Experience working in the hospitality industry is an advantage.
• Familiarity with HR systems and employee communication platforms is preferred.