Patient Admin Executive

Role Overview

Patient Admin Executive at NMC Healthcare. The role is responsible for providing a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.

Role Purpose

To deliver efficient front-of-house and administrative support across patient reception, registration, appointment management, billing, and insurance processing while maintaining hospital policies, patient confidentiality, and service quality standards.

Key Responsibilities

Patient Reception & Service

• Greet patients upon arrival and direct them to appropriate departments.
• Provide routine information about the hospital when necessary.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Contribute to team effort by accomplishing related results as needed.

Appointment Management

• Manage appointments including confirmations, rescheduling, and no-shows.
• Maintain working knowledge of the Hospital Information System, clinic times, appointment duration, doctor's duty roster, and booking procedures.
• Handle telephone inquiries from patients and provide information to the respective doctor or nurse for call backs.

Patient Registration & Records

• Register new patients and ensure records of current patients are up to date.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Maintain patient and staff confidentiality.

Billing & Insurance

• Provide information about medical insurance coverage to patients.
• Collect payment and co-payment based on insurance eligibility.
• Provide claim forms for patients requesting reimbursement.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure that all charges are accurately recorded in the patient's account, reflecting the correct services, dates, and codes.
• Issue bills and invoices to patients for outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance in understanding their charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Ensure billing practices comply with legal and insurance requirements.

Financial Operations

• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises.
• Ensure timely and accurate processing at the end of each shift, adhering to standards of finance protocols.

Communications & Administrative

• Check emails daily and respond to queries in a timely manner.
• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.

Compliance & Quality Improvement

• Ensure operations are carried out uniformly according to hospital policies and procedures.
• Strictly adhere to NMC's regulations and policies, especially those related to infection control, patient safety, and JCI standards.
• Ensure complaints are handled in a structured, timely, and professional manner which is fair, courteous, and respectful of privacy.
• Identify problems and continuously improve the department's services.
• Support Continuous Quality Improvement and participate in all quality assurance activities of the service.
• Participate in hospital training programs.

Interpersonal & Operational

• Exercise effective interpersonal skills in dealings with department staff, colleagues, and management.
• Follow the duty schedule as assigned by the team leader or supervisor, which includes different shift timings as per the need of the department.

Qualifications & Experience

• College Diploma in any discipline or related field.