Patient Admin Executive

Role Overview

Patient Admin Executive at NMC Healthcare. The role provides administrative and patient-facing support across reception, registration, billing, and insurance functions within the medical facility.

Role Purpose

To deliver efficient front-office and administrative services that ensure smooth patient flow, accurate registration and billing, timely communication, and compliance with hospital policies and finance protocols.

Key Responsibilities

Patient Reception & Flow

• Greet patients upon arrival, direct them to appropriate departments, and provide routine information about the hospital as needed.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
• Perform duties of handling patients as specified in the duty roster.

Appointment Management

• Manage appointments including tracking no-shows, rescheduling patients, and confirming bookings.
• Maintain working knowledge of the Hospital Information System, clinic times, appointment duration, doctor duty rosters, and appointment booking procedures.

Patient Registration & Records

• Register new patients and ensure records of current patients are kept up to date.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Maintain patient and staff confidentiality.

Billing & Insurance

• Provide information about medical insurance coverage to patients and collect payment or co-payment based on insurance eligibility.
• Provide claim forms for patients seeking reimbursement.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure all charges are accurately recorded in the patient account, reflecting correct services, dates, and codes.
• Issue bills and invoices to patients for outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance in understanding charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Ensure billing practices comply with legal and insurance requirements.

Communications

• Handle telephone inquiries from patients and provide information to the respective doctor or nurse for call backs.
• Check emails daily and respond to queries in a timely manner.

Financial Operations

• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises.
• Ensure timely and accurate processing at the end of each shift, adhering to finance protocol standards.
• Perform back-office work as specified in the duty roster.

Compliance & Quality

• Ensure operations are carried out uniformly according to hospital policies and procedures.
• Strictly adhere to NMC's regulations and policies, especially those related to infection control, patient safety, and JCI.
• Handle complaints in a structured, timely, and professional manner that is fair, courteous, and respectful of privacy.
• Maintain effective interpersonal skills in dealings with department staff, colleagues, and management.
• Support Continuous Quality Improvement and participate in all quality assurance activities of the service.
• Participate in hospital training programs.
• Follow the duty schedule as assigned by the team leader or supervisor, which includes different shift timings as per department need.

Qualifications & Experience

• College Diploma in any discipline or related field.

Skills & Competencies

• Strong interpersonal, verbal, and written communication skills.
• Strong analytical and problem-solving skills.
• Excellent command of oral and written English; Arabic language desirable but not essential.
• Ability to think critically and maintain a high level of confidentiality.
• Proficiency in MS Office.

Additional Information

• Shift work required, including different shift timings as per departmental need.
• Participation in hospital training programs is mandatory.