Patient Admin Executive

Role Overview

Patient Admin Executive at NMC Healthcare. The role provides administrative and financial support across patient intake, appointment management, billing, and front-desk operations.

Role Purpose

To deliver efficient patient registration, appointment coordination, billing services, and front-desk support that ensures smooth facility operations, accurate financial processing, and a welcoming patient experience.

Key Responsibilities

Patient Reception & Communication

• Greet patients upon arrival, direct them to appropriate departments, and provide routine information about the hospital.
• Handle telephone inquiries from patients and relay information to the respective doctor or nurse for call backs.
• Check emails daily and respond to queries in a timely manner.

Appointment Management

• Manage appointments including handling no-shows, rescheduling patients, and confirming bookings.
• Maintain working knowledge of the Hospital Information System, clinic times, appointment duration, doctor duty rosters, and appointment booking procedures.

Patient Registration & Records

• Register new patients and ensure current patient records are kept up to date.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Maintain patient and staff confidentiality.

Billing & Insurance

• Provide information about medical insurance coverage to patients.
• Collect payments and co-payments based on insurance eligibility.
• Provide claim forms to patients requesting reimbursement.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure all charges are accurately recorded in patient accounts with correct services, dates, and codes.
• Issue bills and invoices to patients for outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance understanding charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Ensure billing practices comply with legal and insurance requirements.

Financial Operations

• Facilitate daily cash collection, credit card slips, and cheque deposits at designated locations within hospital premises.
• Ensure timely and accurate processing at the end of each shift adhering to finance protocols.

Operations & Compliance

• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
• Ensure operations are carried out uniformly according to hospital policies and procedures.
• Strictly adhere to NMC regulations and policies, especially those related to infection control, patient safety, and JCI standards.
• Follow the duty schedule assigned by the team leader or supervisor, including varying shift timings as needed by the department.
• Maintain a safe and clean reception area by complying with all procedures, rules, and regulations.

Quality & Continuous Improvement

• Ensure complaints are handled in a structured, timely, and professional manner that is fair, courteous, and respectful of privacy.
• Identify problems and continuously improve department services.
• Support Continuous Quality Improvement and participate in all quality assurance activities of the service.
• Participate in hospital training programs.

Team & Interpersonal

• Exercise effective interpersonal skills in dealings with department staff, colleagues, and management.
• Contribute to team effort by accomplishing related results as needed.

Qualifications & Experience

• College degree or diploma in any discipline or related field.