Patient Access Representative-Patient Access

Role Overview

Patient Access Representative – Patient Access at Sheikh Shakhbout Medical City (SSMC).

Role Purpose

Manage timely and accurate patient registration, scheduling, and data entry while verifying financial eligibility and ensuring financial coverage is arranged for all patient appointments and admissions. Deliver high-standard customer service to patients, families, and staff.

Key Responsibilities

Registration & Scheduling

• Perform scheduling, registration, and admission activities.
• Gather demographic, insurance, and other information from patients.
• Accurately enter patient information into the HIS (Hospital Information System).

Financial Management

• Verify financial eligibility for all patients.
• Ensure completion of supported documents and approvals upon scheduling and registration completion.
• Perform billing, reconciliation, and cashier activities.
• Arrange financial coverage for all patient appointments and admissions.

Customer Service & Communication

• Communicate with patients, families, and staff with high standards of customer service.
• Maintain a positive attitude and demonstrate strong customer service skills when interacting with external and internal customers.
• Liaise with other staff and departments and handle communication.

Operations & Performance

• Develop and meet personal and team qualitative and quantitative targets.
• Multitask effectively in a fast-paced environment.
• Maintain strong attention to detail.
• Maintain a professional attitude and appearance at all times.
• Accept working different shift duties according to operational necessity, including morning and night shifts, weekends, and holidays.
• Attend assigned work area according to work schedule and remain consistently present during working hours.

Professional Development & Engagement

• Participate in departmental meetings and activities.
• Participate in cross-functional teams and committees as appropriate.
• Facilitate and engage in ongoing training.
• Perform any other tasks according to job requirements.

Qualifications & Experience

Required

• 0–2 years of relevant experience.
• Diploma in a relevant field.

Desired

• Experience in a large healthcare facility.
• Bachelor's degree or equivalent in a relevant field.

Skills & Competencies

• Strong customer service skills.
• Accurate information collection, validation, and data entry.
• Ability to multitask in a fast-paced environment.
• Attention to detail.
• Professional demeanor and appearance.

Additional Information

• Flexible shift availability required, including mornings, nights, weekends, and holidays.