Part-Time Fragrance Consultant, YSL - The Grove (Emiratisation)

Role Overview

Part-Time Fragrance Consultant at Yves Saint Laurent, The Grove, with Chalhoub Group. This role is part of the Emiratisation initiative.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories, as well as luxury watches, jewellery, and eyewear. Chalhoub Group operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries, with 14,000 skilled and talented professionals. The Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse," an innovation hub, incubator space, and accelerator for start-ups and small businesses. Chalhoub Group is a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Role Purpose

The Perfumes Consultant is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards, while providing expert fragrance advice to clients and guiding them through perfume and allergies routines with suitable products.

Key Responsibilities

Sales & Revenue

• Generate sales while achieving line and sales targets using fragrance expertise.
• Promote the Group's loyalty program, MUSE, to increase enrollment rate and acquire new customers.
• Participate in brand events when required inside or outside the store and push fragrance sales during events, promotions and launches.
• Deliver exceptional service by taking ownership of the customer experience and bringing to life the brand's customer journey at all different touchpoints, physical and digital, through building rapport, sharing product knowledge and expert advice, and proactively catering to customers' needs, interests and preferences.

Customer Relationship Management

• Maintain a solid and accurate customer database to build strong relationships with customers and create future potential selling opportunities.
• Use clienteling techniques and tools to virtually connect with customers and build one-on-one relationships based on trust to drive loyalty, including messaging and virtual shopping appointments.

Brand & Product Knowledge

• Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Stay ahead of latest trends, products and competitors.
• Demonstrate usage and benefits of various brands and products in alignment with retail policies.
• Have an understanding of the brand's online offers and activities.
• Attend all kinds of product knowledge trainings provided by the brand, company (levelled at Chalhoub University) and on Axonify in order to improve performance and skills.

Operations & Merchandising

• Ensure all sales and operational policies are followed.
• Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per the brand's visual merchandising guidelines.
• Report stock shortages using the stock order form and ensure stock receipt as per set procedures.
• Generate and maintain daily sales reports, post launch sales tracking and sell-out tracking at store level.
• Prepare and process e-commerce orders' fulfillment from the store within the set service level agreements in terms of time and quality.

Digital & Tools

• Demonstrate understanding of available technological tools and use them to enhance the customer experience both in and out of the store, including the Clienteling app and order management system.

Flexibility & Support

• Be flexible to support other stores and team members when required.

Qualifications & Experience

• Two years of experience in the beauty industry is preferred.

Additional Information

• Contract type: Part-time
• Benefits include health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin or disability status.