Part-Time Fashion Consultant - Tom Ford, The Grove Abu Dhabi (Emiratisation)

Role Overview

Part-Time Fashion Consultant at Tom Ford, The Grove Abu Dhabi, Chalhoub Group. This is an Emiratisation role.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories, including luxury watches, jewellery, and eyewear. Chalhoub Group operates over 750 experiential retail stores, online channels, and mobile apps across seven countries, employing 14,000 skilled professionals. The Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse", an innovation hub, incubator space, and accelerator for start-ups and small businesses. Chalhoub Group is a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles, with sustainability embedded at the core of its business strategy.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional Guest Experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Performance

• Achieve individual and collective sales targets.
• Drive sell-throughs within the store.
• Collect data on customer behaviour, top sellers, and slow movers to provide key input for business reviews.
• Provide pre-buying feedback on products.

Customer Relationship Management

• Drive client relationships within an omni-channel approach.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Drive click and collect operations within Service Level Agreements (SLAs).

Store Operations & Standards

• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs).
• Support in-store CX initiatives.
• Provide input on what is working well and what is not working well within the store.

Marketing & Engagement

• Support in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Promote loyalty program (MUSE) engagement.

People & Culture

• Drive eNPS through people experience initiatives and culture.

Skills & Competencies

• Strong English communication skills.

Additional Information

Chalhoub Group offers a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within the role or through internal mobility. Chalhoub Group is committed to inclusion and diversity, welcoming all applicants and ensuring equal opportunity without regard to gender, age, race, religion, national origin, or disability status.