Part-Time Fashion Consultant, GUESS - Mirdif City Centre (Emiratisation)

Role Overview

Part-Time Fashion Consultant at GUESS, Chalhoub Group, located at Mirdif City Centre. This position is open under the Emiratisation programme.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands across luxury, fashion, beauty, and art de vivre categories, with expanding expertise in luxury watches, jewellery, and eyewear. The Group operates over 750 experiential retail stores, online channels, and mobile apps across seven countries with 14,000 skilled professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse", an innovation hub and incubator for start-ups and small businesses. Chalhoub Group is committed to embedding sustainability at the core of its business strategy and is a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Performance

• Drive sell-throughs within the store.
• Achieve individual and collective sales targets.

Customer Experience & Relationships

• Deliver exceptional guest experience.
• Drive client relationships within an omni-channel approach.
• Support in-store CX initiatives.
• Ensure click and collect are conducted within SLAs (Service-level agreement).

Data & Insight

• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Provide input on what is working well and what is not working well within the store.
• Ensure customer data is properly captured in adherence to marketing team requirements.

Marketing & Promotions

• Promote loyalty programme (MUSE) and stay up-to-date with app offerings.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Provide pre-buying feedback on products.

Store Standards & Operations

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).

People & Culture

• Drive eNPS through people experience initiatives and culture.

Qualifications & Experience

• Strong English communication skills.

Additional Information

• This opportunity is for Emiratisation.
• Health care benefits.
• Child education contribution.
• Remote and flexible working policies.
• Exclusive employee discounts.
• Learning and development opportunities and exposure to different assignments within role or through internal mobility.
• Chalhoub Group welcomes all applicants and is committed to inclusion and diversity without regard to gender, age, race, religion, national origin or disability status.