Part-Time Fashion Consultant - Ferragamo, Dubai Mall (Emiratisation)

Role Overview

Part-Time Fashion Consultant at Chalhoub Group, Ferragamo, Dubai Mall. This role is designated for Emiratisation.

Company Overview

Chalhoub Group is a luxury retail leader in the Middle East with over 60 years of heritage. The Group operates as a hybrid retailer with eight owned brands and over 300 international brands across luxury, fashion, beauty, watches, jewellery, and eyewear. The organization serves customers through over 750 experiential retail stores, online channels, and mobile apps. Chalhoub Group employs 14,000 professionals across seven countries and ranks third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group operates "The Greenhouse", an innovation hub and accelerator for start-ups and small businesses. Sustainability is embedded in business strategy through membership in the United Nations Global Compact Community and as a signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will deliver exceptional guest experiences while achieving individual and collective sales targets. You will support the implementation of CRM, CX, and other key customer and people initiatives in-store, ensuring data-driven insights inform business decisions.

Key Responsibilities

Sales & Targets

• Achieve individual and collective sales targets.
• Drive sell-throughs within the store.

Customer Experience & Data

• Deliver exceptional Guest Experience across all interactions.
• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Drive client relationships within an omni-channel approach.
• Support in-store CX initiatives.

Loyalty & Promotions

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.

Operations & Compliance

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service-level agreement).

Feedback & Insights

• Provide pre-buying feedback on products.
• Provide input to what's working well and what is not working well within the store.

People & Culture

• Drive eNPS through people experience initiatives and culture.

Qualifications & Experience

• Strong English communication skills.

Additional Information

• Chalhoub Group offers health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• The Group is committed to inclusion and diversity and welcomes applications from all candidates regardless of gender, age, race, religion, national origin, or disability status.
• The organization provides enriching experiences, learning and development opportunities, and exposure to different assignments and internal mobility.