Outlet Cashier - Waldorf Astoria Ras Al Khaimah

Role Overview

Outlet Cashier at Waldorf Astoria Ras Al Khaimah, Hilton. The role supports restaurant and bar outlets by managing financial transactions, reconciling receipts, and delivering exceptional service to guests.

Role Purpose

To process cash transactions accurately at restaurant and bar outlets, maintain financial controls, reconcile daily receipts, and ensure compliance with hotel policies while providing courteous and efficient guest service.

Key Responsibilities

Cashiering Operations

• Perform cashiering functions at restaurant and bar outlets.
• Execute financial transactions accurately and efficiently, including handling cash, checks, and POS systems while adhering to established procedures and protocols.
• Proficiently process cash transactions, including receiving payments, making change, and balancing cash drawers.

Reconciliation & Financial Controls

• Reconcile daily cash receipts and transactions to ensure accuracy and completeness.
• Investigate and resolve any discrepancies in a timely manner.
• Accomplish cashier's remittance report and remit cash receipts collected to the designated drop box at the end of shift.
• Take responsibility for the cashier's house fund and its safekeeping as per hotel standards and policies.
• Accurately count money, verify checks and credit card transactions, and detect counterfeit currency.

Compliance & Credit Management

• Enforce the credit policies of the hotel and ensure the completeness of all settled guest checks with supporting documents.
• Ensure compliance with hotel policies, procedures, and regulatory requirements related to financial transactions and record-keeping.
• Assist in organizing and maintaining documentation related to cash transactions, receipts, and financial records.

Guest Service

• Provide friendly and efficient service to customers, handling inquiries, resolving issues, and ensuring a positive shopping experience.
• Assist guests with payment inquiries and provide receipts for transactions.
• Address billing discrepancies or issues courteously and professionally.

Sales & Service Enhancement

• Identify and apply upselling and cross-selling techniques to promote additional products or services and maximize sales opportunities.
• Identify opportunities to streamline cash handling processes and improve efficiency.
• Collaborate with management to implement enhancements and best practices.

Collaboration & Support

• Collaborate with other departments, such as front office and accounting, to resolve billing discrepancies, address payment issues, and improve overall guest satisfaction.
• Assist in training new cashiers on cash handling procedures, software systems, and customer service standards to ensure consistency and efficiency in operations.

Audit & Quality Assurance

• Assist with internal and external audits by providing requested documentation, supporting evidence, and explanations of cash handling practices.
• Address audit findings and implement corrective actions as necessary.

Professional Development

• Stay informed about updates to financial policies, procedures, and systems.
• Participate in training sessions and professional development opportunities to enhance job knowledge and skills.

Skills & Competencies

• Proficiency with electronic cash registers or POS systems to process transactions quickly and efficiently.
• Accuracy in counting money and processing cash transactions.
• Ability to detect counterfeit currency and verify checks and credit card transactions.
• Strong verbal communication skills to address guest inquiries courteously.
• Problem-solving ability to investigate and resolve discrepancies.
• Attention to detail in record-keeping and documentation.
• Collaboration and teamwork skills.
• Knowledge of upselling and cross-selling techniques.

Additional Information

• May be required to perform additional supportive functions as determined by the supervisor based on company requirements.