Order Entry Coordinator

Role Overview

Order Entry Coordinator at Eva Pharma, a leading pharmaceutical company dedicated to empowering health and well-being as a fundamental human right.

Company Overview

Eva Pharma is a pharmaceutical company recognized and certified as a best place to work, committed to fostering a supportive and innovative environment.

Role Purpose

Ensure accurate processing and management of customer and intercompany orders while maintaining data integrity, resolving order holds, and supporting compliance with order-to-cash and financial processes.

Key Responsibilities

Order Processing & Management

• Process and manage customer and intercompany orders in Oracle, ensuring accurate pricing, quantities, customer data, Incoterms, currency, and billing information before order release.

Financial & Compliance Coordination

• Coordinate with Finance/Accounting to resolve credit holds, pricing and tax discrepancies, invoice issues, and ensure alignment between orders, shipments, invoices, and outstanding balances.
• Ensure compliance and audit readiness by maintaining complete transaction trails and documentation for order-to-cash and intercompany processes, including billing, transfer pricing, tax, and month-end closing requirements.

Order Hold Resolution & Fulfillment

• Monitor and resolve order holds by collaborating with Sales, Planning, Logistics, Warehousing, and other relevant functions to ensure timely order fulfillment and adherence to SLAs.

Data Management & Performance Monitoring

• Maintain data accuracy and monitor performance, ensuring customer and order master data integrity while tracking order-entry KPIs, SLA performance, hold aging, and recurring root causes.

Qualifications & Experience

• Bachelor's degree in Business Administration, Supply Chain, Accounting/Finance, or a related field.
• 1–4 years of experience in order management or order-to-cash (O2C) operations, ideally in pharma, FMCG, or manufacturing.
• Hands-on working experience with Oracle ERP (Order Management module) is required.
• Prior exposure to working closely with Accounting/Finance teams (credit control, invoicing, AR) is strongly preferred.
• Exposure to intercompany billing, transfer pricing, or multi-entity order processing across group companies is a strong advantage.

Skills & Competencies

• Strong Excel skills.
• Comfort working with high transaction volumes and data accuracy checks.
• Working knowledge of English and Arabic is preferred.