Operations Processor

Role Overview

Operations Processor at ADIB, located in Abu Dhabi. The role is responsible for processing maintenance activities, accomplishing customer requests, and delivering outcomes to the concerned department while maintaining accountability for team activities and results in accordance with the bank's procedural guidelines.

Role Purpose

Process maintenance activities and customer requests, execute transactions related to home finance facilities, coordinate with internal and external stakeholders, and ensure all deliverables meet procedural guidelines and service level agreements.

Key Responsibilities

Maintenance & Transaction Processing

• Execute maintenance activities including amended contracts and mandated documents related to restructuring and rescheduling of existing home finance facilities.
• Implement rate changes and restructuring in Phoenix and review and quality check systems to match executed documents.
• Prepare No Objection letters and amendment contracts through system implementation.

Asset Service Management

• Support and coordinate asset service desk functions to ensure requests are executed in accordance with applicable procedural guidelines and within agreed SLA.
• Maintain records of securities and cheques as applicable.

Quality Assurance & Compliance

• Conduct first level authenticity review and take actions to ensure accuracy of presented documents.
• Maintain MIS and follow up on daily updates to avoid delays and ensure maximum level of accuracy.
• Ensure compliance to procedural guidelines and delivery of expected results within agreed TAT.

Stakeholder Management

• Ensure escalations to line manager to address customer grievances appropriately.
• Coordinate with internal and external stakeholders where applicable to ensure all documentary requirements are fulfilled as per standard operating procedures.

Audit & Reporting

• Achieve green scores on audit and RCSA results.
• Deliver effective results on stakeholder management and deliverables.

Qualifications & Experience

• 5+ years of operations experience in real estate or banking.

Skills & Competencies

• Detail oriented.
• Good communication skills.
• MIS skills.
• Highly organized.