Job description
Role Overview
Operations Associate at Miral Destinations, Abu Dhabi. This role oversees the entire operation of rides and attractions, including the safety and wellbeing of colleagues and guests.
Company Overview
Miral Experiences is a regional leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. The portfolio includes Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, TeamLab Phenomena Abu Dhabi, CLYMB™ Abu Dhabi, and Qasr Al Watan. The company specializes in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery.
Role Purpose
The Operations Associate oversees ride and attraction operations, maintaining safety standards for colleagues and guests while managing small teams, concentrating during long shifts, multi-tasking, and operating large machinery safely and efficiently.
Key Responsibilities
Ride Operations and Safety
- Ensure all rides and attractions start up and closedown procedures are completed correctly.
- Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
- Be able to use the ride stop and emergency stop functions effectively and confidently.
- Handle and lead ride downtimes and emergency situations as and when required.
- Ensure height measuring is conducted accurately and efficiently.
- Check safety equipment including fire extinguishers, emergency exits and emergency routes.
Guest Experience and Management
- Organize and regulate queuing systems for all rides and attractions.
- Ensure ride platforms are organized for operation.
- Ensure that guests load and unload from rides and attractions safely and efficiently.
- Explain, distribute and fit ride safety clothing to guests that require it.
- Deliver fun and memorable experiences to guests.
- Communicate clearly with guests, colleagues and management at all times.
Administration and Documentation
- Record all details of the daily operation of a ride or attraction, including downtimes, throughputs and colleague breaks.
- Ensure that the daily ride documentation is kept up to date, tidy and accurate.
- Opening and closing the rides and attractions to guests.
Environment and Compliance
- Ensure clean and safe environment.
- Follow all Health and Safety policies and procedures.
- Perform any other tasks that may be required from time to time to meet the needs of the business.
Team and Operational Management
- Manage small teams.
- Oversee the safety of all colleagues and guests at a particular ride or attraction.
- Ability to stay focused at all times, during long shifts and quiet and busy periods in the park.
Qualifications & Experience
- Speak and understand English language (essential).
- Speak and understand Arabic language (desirable).
- Higher secondary or equivalent (desirable).
Skills & Competencies
Essential
- Good customer service skills.
- Good communication skills.
- Ability to work within a team and independently.
- Outgoing and enthusiastic personality with passion for guest interaction and communication.
- Ability to work under pressure and during long shift times.
- Integrity—being honest and ethical.
Desirable
- Creativity and alternative thinking to develop new ideas and answers to work-related problems.
Technical and Operational
- Ability to concentrate uninterrupted for long periods of time.
- Ability to operate machinery safely and efficiently.
- Ability to multi-task.
Additional Information
- This position requires large amounts of time spent standing and talking on position.
- Ability to stay focused during long shifts and both quiet and busy periods in the park.