Job description
Role Overview
Operations Associate at Miral Destinations (Miral Experiences), located at attractions across Abu Dhabi including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, TeamLab. Phenomena Abu Dhabi, CLYMB™ Abu Dhabi, and Qasr Al Watan.
Company Overview
Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. The portfolio includes iconic entertainment and leisure destinations as well as cultural treasures. The company specializes in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery, designed to ignite imagination and create unforgettable memories for visitors from around the world.
Role Purpose
The Operations Associate provides exceptional guest experiences by guiding visitors through the attraction, enhancing the visitor experience, ensuring their safety and enjoyment, and creating memorable moments while fostering a positive and welcoming atmosphere within the facility.
Key Responsibilities
Guest Experience & Service
- Welcome visitors to the facility and provide an overview of the experience.
- Assist guests with navigation within the facility, providing directions and answering questions as needed.
- Provide excellent customer service, addressing visitor inquiries, resolving issues, and ensuring a positive and memorable experience for all guests.
Safety & Security
- Ensure the safety of visitors by enforcing exhibition rules and guidelines, monitoring guest behavior, and responding to any safety concerns or emergencies.
Facility Management
- Maintain cleanliness and orderliness within the facility, including monitoring and tidying up as needed.
Communications & Brand Representation
- Stay informed about upcoming events, exhibitions, and promotions and communicate relevant information to visitors.
- Uphold the values and mission, representing the brand with professionalism, enthusiasm, and a passion for art and technology.
Qualifications & Experience
Essential
- Excellent communication skills (reading, writing, and speaking) in English.
- Good problem-solving skills.
- Analytical skills to identify trends in provided data.
- Ability to act quickly and think on your feet.
Desirable
- 1 year of experience working in an operational department within the hospitality or leisure industry (Operations, Ground Crew, Guest Services, Soft Services, Security).
- Knowledge of dry theme parks and attractions, specifically Operational departments (Operations, Ground Crew, Guest Services, Soft Services, Security).
Skills & Competencies
- Microsoft Office proficiency to a good standard (Outlook, Teams, Word, Excel, PowerPoint).