Operation Supervisor (Delivery)

Role Overview

Operations Supervisor (Delivery) at Ninja. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.

Role Purpose

Oversee daily delivery operations and lead driver performance to ensure compliance with company standards and optimize operational efficiency.

Key Responsibilities

Driver Operations & Performance

• Supervise daily driver operations and ensure compliance with company standards.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Provide coaching, support, and resolve operational issues and escalations.

Monitoring & Reporting

• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Prepare performance reports and collaborate with internal teams to improve service quality.

Scheduling & Coordination

• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.

Compliance & Standards

• Ensure compliance with safety, policies, and branding standards.

Qualifications & Experience

• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Bachelor's degree in Business, Logistics, or related field preferred.
• Valid driver's license.

Skills & Competencies

• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.