Operation Officer

Role Overview

Operations Officer at Aofgroup, responsible for supporting day-to-day operational activities to ensure efficiency, compliance, and smooth business processes.

Role Purpose

Coordinate operational activities across the organization, monitor performance, maintain compliance, and drive process improvements that enhance productivity and service delivery.

Key Responsibilities

Operations Management

• Coordinate and monitor daily operational activities to ensure business continuity.
• Implement operational policies, procedures, and best practices.
• Track operational performance and identify areas for improvement.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Support the execution of operational projects and initiatives.

Administrative Support

• Prepare and maintain operational reports, records, and documentation.
• Coordinate with internal departments and external vendors as required.
• Monitor inventory, supplies, and operational resources.
• Assist in scheduling, planning, and organizing operational activities.
• Maintain accurate databases and filing systems.

Process Improvement

• Identify operational inefficiencies and recommend corrective actions.
• Support the development and implementation of process improvement initiatives.
• Monitor key performance indicators (KPIs) and prepare performance reports.
• Participate in audits and compliance reviews.

Stakeholder Coordination

• Serve as a point of contact for operational inquiries.
• Collaborate with department managers to resolve operational issues.
• Support customer, vendor, and stakeholder communication related to operations.
• Ensure timely resolution of operational challenges and escalations.

Qualifications & Experience

• Bachelor's degree in Business Administration, Operations Management, Management, or a related field.
• 2–5 years of experience in operations, administration, or a related role.
• Experience in coordinating operational activities and process management.
• Experience working in a fast-paced business environment is preferred.