Operation Manager

Role Overview

Nasoft is hiring an Operations Manager for an e-commerce store in Kuwait City. The role oversees daily operations, monitors employee performance, coordinates shifts and schedules, and ensures smooth and efficient delivery operations.

Role Purpose

The Operations Manager is responsible for managing operational activities, resolving day-to-day issues, monitoring drivers and order fulfillment, and identifying opportunities to improve processes and operational efficiency.

Key Responsibilities

Performance Monitoring

• Monitor employees' daily performance and ensure that all assigned tasks are completed accurately and on time.
• Monitor employee attendance, punctuality, and overall performance.

Scheduling & Team Management

• Manage employees and organize shift schedules and working hours according to operational requirements.
• Maintain clear communication with team members and ensure that operational priorities are understood and executed.

Reporting & Documentation

• Prepare, monitor, and maintain daily operational reports and performance updates.
• Analyze operational data and prepare clear and accurate reports.

Delivery & Logistics Operations

• Monitor drivers and ensure that delivery operations are running smoothly and efficiently.
• Follow up on orders and promptly address any delivery issues, delays, or operational challenges.

Problem Resolution & Process Improvement

• Handle internal and operational problems and provide practical and timely solutions.
• Identify recurring operational issues and recommend effective solutions to improve workflow and prevent future problems.
• Escalate critical or unresolved operational issues to management and follow up until they are properly resolved.
• Support the continuous improvement of daily operations and contribute to increasing overall operational efficiency.

Coordination & Communication

• Coordinate effectively between employees and different departments to ensure smooth workflow and communication.
• Ensure that operational procedures and company policies are properly followed.

Qualifications & Experience

• Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field is preferred.
• 2–4 years of experience in operations, team management, logistics, delivery operations, or a similar role.
• Previous experience managing and supervising employees or operational teams.
• Previous experience in delivery, logistics, e-commerce, or last-mile operations is a strong advantage.

Skills & Competencies

• Strong organizational and time-management skills.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced working environment.
• Good knowledge of Microsoft Office, especially Excel and reporting tools.
• Strong follow-up skills and attention to detail.
• Ability to handle operational pressure and resolve issues quickly and effectively.
• Good leadership skills with the ability to motivate and manage team members.
• Flexibility to work different shifts according to business and operational needs.

Additional Information

• Working days: 6 days per week.
• Social insurance provided.
• Medical insurance provided.
• Working model: Onsite.
• Working location: Kuwait City.