Officer - VTC Reception

Role Overview

Officer - VTC Reception at Al Ghurair, responsible for front-desk customer service and administrative reception duties.

Role Purpose

Maintain high standards of customer service at the site, handle all customer interactions in a professional and cordial manner, and ensure the reception area operates smoothly and efficiently.

Key Responsibilities

Customer Service

• Receive customers at the front desk by greeting, welcoming, and directing them appropriately.
• Direct customers to the appropriate person in the office.
• Guide and clarify customer queries according to their requests.
• Maintain a high standard of customer service at the site.

Communication & Call Management

• Answer, screen, reply to, and forward incoming calls effectively.
• Receive and sort all incoming mails from customers and RTA according to management directives.

Operations & Administration

• Issue tokens for the queue management system according to required service of customers.
• Perform clerical receptionist duties including filing, photocopying, typing, and faxing in Arabic and English.
• Keep the counter uncluttered and clean.
• Give top priority to all work.

Issue Resolution

• Receive any complaints and forward them to the concerned person.

Qualifications & Experience

• High School or equivalent.