Officer - VTC Reception

Role Overview

Officer - VTC Reception at Al Ghurair. This role delivers front-desk customer service and administrative support at the VTC site.

Role Purpose

Maintain high standards of customer service by greeting and directing visitors, managing incoming communications, processing customer requests, and keeping the reception area organized and professional.

Key Responsibilities

Customer Service & Reception

• Greet, welcome, and direct customers appropriately at the front desk.
• Direct customers to the appropriate person in the office.
• Guide and clarify customer queries as per request.
• Maintain a high standard of customer service in a professional and cordial manner.
• Receive and respond to customer complaints, forwarding them to the concerned person.

Communications

• Answer, screen, reply to, and forward incoming calls effectively.
• Receive and sort all incoming mail from customers and RTA as per management directives.

Queue & Service Management

• Issue tokens for the queue management system according to customer service requirements.

Administrative & Clerical Duties

• Perform clerical receptionist duties including filing, photocopying, typing, and faxing.
• Conduct administrative work in both Arabic and English.
• Keep the counter uncluttered and clean.
• Prioritize all assigned work.

Qualifications & Experience

• High school or equivalent.