Officer, Customer Service

Role Overview

Officer, Customer Service at First Abu Dhabi Bank, based at a branch location. The role reports to the Assistant Branch Manager.

Role Purpose

Support customers at the branch by delivering professional and reliable service while protecting the interests of the Bank. Contribute to a positive customer experience, support effective branch operations, and achieve assigned sales and business development targets.

Key Responsibilities

Customer Service & Engagement

• Deliver professional customer service aligned with the Bank's standards and customer needs while actively identifying opportunities to promote relevant Bank products and services.

Sales & Business Development

• Achieve assigned sales targets through proactive customer engagement, identification of customer needs, cross-selling of Bank products and services, and generation of quality referrals in line with branch objectives.

Qualifications & Experience

• Proven experience in achieving sales targets for retail banking products and services (preferred).

Skills & Competencies

• Ability to achieve individual sales targets while maintaining high standards of customer service and compliance.
• Strong customer engagement and relationship-building skills with a focus on business growth and revenue generation.
• Strong sales, cross-selling, and referral-generation skills.
• Ability to balance customer service responsibilities with business and sales objectives.

Additional Information

• Requires strong commitment to integrity, confidentiality, regulatory compliance, and Bank policies.