Officer Baggage Handling Systems

Role Overview

Officer Baggage Handling Systems at Abu Dhabi Airports, based at Abu Dhabi International Airport.

Role Purpose

Oversee daily baggage handling operations across all Abu Dhabi International Airport terminals, ensuring efficient resource allocation and planning for arrivals and departures, coordinating maintenance activities, implementing contingency and business continuity plans, and maintaining uninterrupted baggage operations while liaising with internal and external stakeholders and monitoring operational performance.

Key Responsibilities

Operations & Performance Management

• Support BHS Operations & Maintenance Supervisors and Control Room Operators in achieving departmental goals.
• Oversee day-to-day BHS operations and report/escalate operational non-conformities to management.
• Monitor shift allocation and planning of baggage handling resources.
• Attend operational meetings and provide updates on BHS performance and baggage operations.
• Prepare and provide daily, weekly, and system breakdown reports and statistics to management.

Safety, Inspection & Compliance

• Ensure compliance with airport policies, procedures, relevant standards, and legal regulations.
• Proactively manage BHS resources and conduct inspections to ensure operational safety.
• Conduct routine and random inspections of the baggage handling system.
• Comply with Health, Safety, and Environment (HSE) policies, procedures, and guidelines.
• Report hazards, unsafe conditions, and non-conformities promptly.
• Participate in mandatory HSE training and promote safe and environmentally responsible work practices.

Maintenance & Contingency Planning

• Review and respond to preventive and corrective maintenance approval requests.
• Attend major system stoppages and implement contingency procedures in line with Business Continuity Plans (BCP).
• Support maintenance coordination and operational resolutions with relevant teams.

Stakeholder Management

• Coordinate with stakeholders to resolve operational issues and maintain service continuity.

Additional Duties

• Perform additional duties as assigned to support operational and organizational requirements.

Qualifications & Experience

• Bachelor's Degree in Operations or a related field.
• Minimum 2 years of relevant experience in baggage system operations and ramp operations.
• Sound knowledge of baggage handling systems and airport operations.

Skills & Competencies

• Knowledge of GCAA regulations and IATA procedures related to baggage operations.
• Familiarity with aviation laws and local and international regulatory requirements.
• Understanding of baggage operations execution and resource coordination.
• Knowledge of safety, security, and regulatory compliance requirements.
• Baggage Operations Execution and Resource Coordination.
• Safety, Security and Regulatory Compliance.
• Stakeholder Communication and Collaboration.
• Operational Monitoring and Performance Management.
• Problem Solving and Issue Identification.
• Decision-Making in Operational and System Disruptions.
• Reporting and Data Analysis.
• Process Accuracy and Continuous Improvement.
• Customer Service Orientation and Teamwork.