Middle East Service OU Manager

Role Overview

Middle East Service Operating Unit Manager at Hitachi Energy L.L.C, based in Dubai, United Arab Emirates. Full-time position.

Role Purpose

Implement and develop the Business Unit Service strategy across the Middle East Operating Unit. Lead service business growth through multiple countries and product groups to achieve performance targets and drive sustainable customer satisfaction.

Key Responsibilities

Strategy & Planning

• Participate with the Hub Service Manager in creation and rollout of Service strategy.
• Drive localization and implementation of Service strategy assigned to the Operating Unit by the Hub Service across countries covered.
• Develop and drive growth initiatives to meet growth targets in line with Hub Service strategy implementation plan.
• Build and support business cases for investment opportunities.
• Implement long-term execution strategies and resource planning.

Financial Management & Reporting

• Establish financial targets for the operating unit.
• Report progress on strategy implementation across the unit.
• Deliver quarterly financial results in Revenues, profit, and Cash.
• Contribute to risk assessments related to price and quality.

Service Excellence & Operations

• Ensure implementation of standard Service platforms across the unit.
• Promote synergies and develop Service delivery processes to drive efficiency.
• Drive operational excellence and continuous improvement of the business.
• Optimize the Service delivery process.
• Lead consolidation of functions across countries where applicable, including training, logistics, and spares.
• Lead identification and building of hubs to serve across geographies.
• Promote and share experience and leading practices in Service across countries and unit.

Customer Management & Satisfaction

• Lead processes to reconcile diversity and synergies to shape one voice for Service.
• Improve Service Net Promoter Scores (NPS) across the unit.
• Build a sustainable customer approach to ensure overall global client growth and customer satisfaction.
• Register required information into the appropriate customer database.
• Ensure technical reliability, safety, and cost-effective solutions to satisfy customer needs.

Team Leadership & Development

• Manage a multi-country team of tendering, project management, engineering, and customer support.
• Drive efficiency by ensuring adequate skills for service team members.
• Ensure the area of responsibility is properly organized and staffed.
• Coach the team in formulating plans for developing customer segment expertise.
• Actively demonstrate one approach and guide direct and indirect subordinates.
• Live Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business.

Qualifications & Experience

• Bachelor's degree or high diploma.
• Minimum 10 years experience in a leadership role.
• Experience in relevant background.
• Proficiency in both spoken and written English language.

Skills & Competencies

• Strong communication skills.
• Strong organizing skills.

Additional Information

• Pre-employment background checks will be conducted, including verification of employment history, education, and criminal records in accordance with applicable laws.
• For roles involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions, additional or more comprehensive background or security screenings may be required. These may include enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
• Qualified individuals with a disability may request a reasonable accommodation if unable or limited in ability to use or access the Hitachi Energy career site as a result of disability.
• Hitachi Energy uses digital and automated tools, including AI-supported solutions, in the recruitment process to assist with application screening, job matching, and interview scheduling. These tools support recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.