Membership Consultant_Membership Sales_Al Wahda Abu Dhabi Fitness First UAE_HOSP - Al Wahda - Abu Dhabi, UAE_Fitness First

Role Overview

Membership Consultant at Fitness First UAE, located in Al Wahda, Abu Dhabi. You will be an integral part of the sales team, responsible for engaging potential members and guiding them through their fitness journey.

Company Overview

Fitness First operates fitness facilities across the Middle East. You will report to the Senior Membership Sales and Renewal Manager and contribute to the overall success and growth of the organization.

Role Purpose

Drive membership sales and ensure seamless onboarding for new members by delivering exceptional customer service, maintaining product knowledge, and achieving agreed monthly sales goals through a hands-on service approach aligned with company objectives.

Key Responsibilities

Sales Execution

• Achieve agreed monthly sales goals through direct sales activity.
• Deliver clear and thorough membership options to all potential new members.
• Drive new membership sales daily, weekly, and monthly.
• Generate 30 new contacts daily and maintain 30 new leads daily minimum.
• Book 12 appointments daily and complete 6 presentations daily.
• Achieve 3 sales daily.
• Complete 10 follow-ups daily.
• Follow the 8 stages for every presentation.
• Maintain company standard ratios: CA Ratio 30%, SR Ratio 50%, Close Ratio 70%.

Customer Service

• Deliver excellent customer service to all club members and non-members.
• Service members from the start of their membership until they are no longer a member.
• Provide unrivalled session delivery and support to client base.
• Conduct 7 days of service calls on all new joiners.

Lead Generation & Operations

• Focus daily lead generation activity with minimum 30 new leads.
• Work on reception and participate in various lead generation activities.
• Use TTS system; ensure all booked appointments are filled correctly.
• Set up and accurately use 1-12 and 1-31 systems.
• Promote efficiency and team spirit.
• Inspect club facilities throughout your shift.

Product & Pricing Knowledge

• Maintain full understanding of all price options and terms and conditions.
• Maintain good understanding of MF in order to offer correct membership options.
• Understand sales pricing structure and what prices are on offer.
• Understand terms and conditions of each membership.
• Understand vetting and implications on non-compliance.
• Maintain full understanding of corporate product and process.
• Understand how to track sales accelerators like free month vouchers through MF.
• Understand sales commission and structure.

Training & Development

• Maintain updated product knowledge at all times, including all club benefits.
• Develop in-depth knowledge of MZ, including using the belt at least 8 times monthly.
• Maintain genuine interest in all latest developments in the fitness industry.
• Fully understand the 8 stages of a sale.
• Complete role play with MSRM and CGM daily and weekly.
• Use sales scripts contained in MC DAS book.
• Document all training with MSRM in DAS book and on separate training sheets.
• Complete RISE Sales training course.
• Attend quarterly MC Training workshop.

Administrative & Reporting

• Complete monthly goal setting with MSRM.
• Complete MC DAS daily and update in the evening ready for morning MSRM one-on-one.
• Follow daily MC Flow including appointment drives.
• Ensure MC DAS is functional and being used correctly daily.
• Fully understand company sales ratios and their impact on the business if not followed.
• Understand sales brief and what offers are available and how offers are tracked.

Stakeholder Management

• Liaise effectively with all other departments and club members.
• Liaise with fitness team to help book outstanding GYS or help with Activate8 process.

Qualifications & Experience

• Secondary Education – A level or equivalent.

Additional Information

• The majority of the role is call center based and driven.
• You will be required to collect and gain leads through different forms of lead generation activities.