Manager - Wynn Rewards

Role Overview

Manager – Wynn Rewards at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

To oversee the daily operations of the Wynn Rewards program, driving member enrollment, engagement, and retention while delivering luxury-level service and ensuring alignment with brand standards across all resort departments.

Key Responsibilities

Operations & Service Delivery

• Oversee daily operations of the Wynn Rewards desk, ensuring efficient service and high guest satisfaction
• Train, mentor, and manage Wynn Rewards team members to deliver consistent, luxury-level service
• Act as the primary liaison for guest inquiries, escalations, and VIP member relations

Program Growth & Strategy

• Develop and implement strategies to grow program enrollment, usage, and member retention
• Collaborate with marketing, hotel, food and beverage, and gaming teams to create compelling member offers and experiences

Performance & Optimization

• Analyze program performance metrics and guest feedback to optimize benefits and engagement

Compliance & Standards

• Ensure compliance with all regulatory and brand standards related to loyalty programs

Qualifications & Experience

• Bachelor's degree in Marketing, Hospitality, Business Administration, or related field
• Minimum 5 years of experience in loyalty program management, preferably in luxury hospitality or gaming environments

Skills & Competencies

• Strong leadership, communication, and analytical skills
• Proficiency in CRM systems, data analysis tools, and guest engagement platforms
• Fluency in English required; Arabic or other languages a plus
• Passion for luxury service and guest-centric innovation

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE
• Excellent leave policy
• Healthcare package
• Incentive programs
• Other employee benefits