Manager - Transportation Services

Role Overview

Manager - Transportation Services at Wynn Al Marjan Island, located less than 50 miles from Dubai International Airport, United Arab Emirates. The resort is scheduled to open in Spring 2027.

Company Overview

Wynn Al Marjan Island is an opulent and entertaining beachside destination currently under construction on a picturesque island that gracefully curves into the Arabian Gulf. The integrated resort will offer 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five-star spa. The role sits within the resort's Limousine Services team.

Role Purpose

Manage daily limousine and transportation operations to deliver personalized and seamless luxury transportation services for VIPs, groups, and individual guests while maintaining Forbes Five Star standards, ensuring safety compliance, and overseeing a professional, guest-centric team.

Key Responsibilities

Operations Management

• Manage daily limousine and transportation operations, including scheduling, dispatching, and route planning.
• Ensure personalized and seamless transportation for VIPs, groups, and individual guests.
• Handle special requests, complaints, and last-minute arrangements with discretion and efficiency.
• Maintain accurate records of vehicle usage, fuel consumption, and service history.

Fleet & Vehicle Management

• Oversee vehicle maintenance, cleanliness, and readiness.
• Manage relationships with external transportation providers and leasing companies.
• Monitor and control transportation budgets and expenses.

Service Standards

• Ensure all services meet luxury hospitality standards and guest expectations.
• Ensure qualitative Forbes Five Star standards are met.
• Foster a culture of professionalism, safety, and guest-centric service.

Team Leadership

• Recruit, train, and supervise chauffeurs and transportation staff.
• Conduct regular performance evaluations and coaching sessions.

Compliance & Safety

• Ensure all vehicles and drivers comply with local laws, licensing, and hotel policies.
• Conduct regular safety audits and implement corrective actions.
• Maintain insurance documentation and regulatory compliance records.

Stakeholder Collaboration

• Collaborate with Concierge, Front Office, and Events teams to coordinate logistics.

Qualifications & Experience

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or related field.
• 5–7 years of experience in hotel or luxury transportation services.
• At least 2 years in a managerial role.
• Strong knowledge of fleet operations, guest service standards, and transportation logistics.
• Valid driver's license and understanding of local traffic regulations.

Skills & Competencies

• Excellent leadership skills.
• Excellent organizational skills.
• Excellent communication skills.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package.
• Life insurance.
• Incentive programs.
• Additional employee benefits.