Manager - Quality Control_Quality_Quality Assurance Concept.Home Centre.UAE_JAFZA_Home Centre

Role Overview

Manager - Quality Control at Land Mark, Home Centre, JAFZA, UAE.

Role Purpose

Lead and develop the Quality Management system across all operations to deliver best-in-class products and business practices. Manage quality function responsibilities while driving continuous improvement, compliance, and cost reduction initiatives to meet customer expectations and business objectives.

Key Responsibilities

Strategy, Development and Task Management

• Manage projects and key assignments related to larger quality and compliance initiatives, including identification of key issues, analysis, development of hypotheses and conclusions, and presentation of findings.
• Lead and develop the Quality Management system, striving for best-in-class products and business practices to deliver to customer expectations, managing teams and projects across the business.
• Ensure that quality strategies, compliance, and processes are in place to meet business objectives and operational needs in terms of price, quality, and delivery targets.
• Enable the company to function and compete effectively in the market in an economically sustained manner.
• Facilitate Lean Business and drive Continuous Improvement across all quality-related areas of the business in line with strategy.
• Identify opportunities to improve processes to operate efficiently and in support of global growth and speed.
• Drive cross-functional projects to support growth and execute opportunities to leverage Group's scale.
• Develop a quality approach throughout the supply chain with focus on legal compliance and product testing.
• Develop new ways of working for packaging construction and new or improved ways of handling merchandise to reduce or eliminate damages across supply chain.
• Evaluate challenges and take actions to mitigate risk and develop opportunities.

Operations and Compliance

• Provide support within Operations across all areas of the Quality function.
• Monitor and report Key Performance Indicators across all areas of the business to ensure that all projects are delivered on cost and on time to the highest quality standards.
• Work to prevent customer complaints and rework alongside Supplier, Vendor, and Operations to develop corrective and preventative actions within required timeframe.
• Ensure effective audits of third-party quality control agents to minimize quality issues.
• Develop a quality approach throughout the supply chain with focus on legal compliance and product testing.
• Support, comply, and ensure complicity with Health and Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures.
• Managing workshop operations, driving efficiency and product refurbish.
• Governance on warranty replacement module.
• Managing local authority statutory compliance, for example SABER, ECAS, FCM.
• Timely clearance of quality product and optimize warehousing space.

Cost Reduction and Supply Chain Management

• Actively lead the reduction of Damage ratio, Warranty, Cost of Quality, and in-house scrap and waste due to Quality issues.
• Manage corrections for total stock situation in the supply chain including claim and financial settlement.
• Coordination with supplier, intimation of quality claims, and timely recovery or replacement of goods.

Stakeholder Management and Reporting

• Work closely with internal and external key stakeholders and suppliers regarding technical support of their activities.
• Report on Quality activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators.

People Management

• Provide clear leadership and vision, inspire and motivate staff to achieve excellence and mentor them as they develop new skills.
• Monitor team development and facilitate complaint resolution.
• Ensure strong communication between teams under leadership to facilitate exchange of information and in order to implement change and improvements.

Additional Information

• Responsible for all areas of the Quality function across the business.