Manager - Performance Improvement

Role Overview

Manager - Performance Improvement at KPMG. This role focuses on driving operational excellence and business improvement initiatives across client organizations.

Role Purpose

To lead performance improvement engagements, identify optimization opportunities, and deliver measurable results that enhance client operational efficiency and profitability.

Key Responsibilities

Engagement Leadership

• Lead performance improvement projects from initiation through completion.
• Establish project scope, timelines, and deliverables in collaboration with client stakeholders.
• Manage project budgets and resource allocation.

Analysis & Strategy

• Conduct diagnostic assessments to identify process inefficiencies and improvement opportunities.
• Develop improvement roadmaps and implementation strategies.
• Analyze operational data and metrics to support evidence-based recommendations.

Stakeholder Management

• Partner with client leadership to understand business objectives and constraints.
• Facilitate workshops and working sessions with cross-functional teams.
• Present findings and recommendations to senior client stakeholders.

Implementation Support

• Oversee implementation of improvement initiatives.
• Monitor progress against established KPIs and milestones.
• Provide coaching and change management support to client teams.

Team & Resource Management

• Supervise and mentor junior consultants and analysts on projects.
• Delegate work and ensure quality delivery.
• Contribute to the development of team capabilities.

Qualifications & Experience

• Bachelor's degree or equivalent professional qualification.
• Minimum 5 years of experience in management consulting, operations, or business improvement roles.
• Demonstrated track record of successfully leading improvement initiatives.

Skills & Competencies

• Advanced problem-solving and analytical skills.
• Strong project management capabilities.
• Excellent communication and presentation abilities.
• Proficiency in data analysis and process mapping tools.
• Change management expertise.
• Client relationship management skills.