Manager, Partnerships

Role Overview

Manager, Partnerships at Chalhoub Group. This role manages the company's portfolio of partnerships, ensuring strong day-to-day performance, effective execution of partnership initiatives, and alignment with commercial objectives.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a portfolio of over 10 owned brands and distribution expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group operates The Greenhouse, its innovation hub, incubator, and accelerator for startups and emerging businesses regionally and globally. Chalhoub Group brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. The Group is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.

Role Purpose

The Partnerships Manager is responsible for managing the partnership lifecycle from onboarding through to performance management, optimization, and renewal. The role works closely with internal teams and external partners to deliver measurable results and ensure partnerships generate incremental value aligned with commercial objectives.

Key Responsibilities

Partnership Lifecycle & Onboarding

• Collaborate with Legal, Tech, RSO, Accounting, Finance, Tax, and Customer Care teams to support partner onboarding, contracting, technical integration, financial setup, reconciliation, compliance, and operational execution.

Performance Monitoring & Optimization

• Monitor the day-to-day performance of existing partnerships, tracking key KPIs, identifying underperforming programs, and implementing actions to improve results.
• Maintain and use partnership performance dashboards to monitor results, identify trends and opportunities, and track progress against commercial and financial objectives.
• Identify opportunities within existing partnerships to increase transactions, customer engagement, conversion, and incremental revenue.

Campaign & Activation Execution

• Develop and execute tactical campaigns with strategic partners throughout the year, aligned with brand priorities, key trading periods, and relevant launches.
• Strengthen existing partnerships through new activations, exclusive offers, and joint marketing initiatives that enhance customer relevance and generate incremental value.

Communications & Partner Engagement

• Work with external partners to ensure partnership programs and offers are consistently communicated to their customer base through CRM, email, digital, social, and other relevant channels.
• Act as the main point of contact between external partners and relevant internal stakeholders, proactively resolving operational and commercial issues.

Financial Coordination & Collections

• Monitor outstanding and overdue partner payments, coordinating with Accounting and Finance teams and following up with partners to ensure timely collection and resolution.

Prioritization & Execution

• Ensure clear ownership, effective prioritization, timely execution, and accountability across key deliverables.
• Set and manage priorities based on business needs, commercial impact, partnership performance, and deadlines.

Reporting & Strategic Updates

• Prepare regular updates for management covering partnership performance, pipeline, key initiatives, risks, and growth opportunities, including clear recommendations and action plans.

Qualifications & Experience

• Bachelor's degree in business, Marketing, Management, or a related field.
• 5–7 years of experience in partnerships, business development, account management, or a related commercial role.
• Proven experience managing partnerships, campaigns, negotiations, and partner performance.
• Experience in retail, loyalty, payments, travel, or related industries is an advantage.

Skills & Competencies

• Strong commercial, analytical, communication, and relationship management skills.
• Experience working cross-functionally with internal teams and external partners.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

Additional Information

Chalhoub Group offers a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.