Manager, Operations.Qatar-OPS-Cash and Prepaid Products.Operations

Role Overview

Manager, Operations for Mashreq, based in Qatar. This role manages Central Processing Unit and Central Account Maintenance functions, overseeing 10–15 direct reports across both teams.

Role Purpose

Own the day-to-day management of two operational teams responsible for core processing and account maintenance. Drive team development, implement process improvements, embed robust controls, and ensure consistent management information collation.

Key Responsibilities

Team Management & Development

• Oversee daily management of 10–15 headcount across Central Processing Unit and Central Account Maintenance teams.
• Provide guidance and training to team members.
• Implement skills matrix and training plans.

Operations & Process Improvement

• Facilitate, manage, and implement changes and improvements to operational processes.
• Embed robust control frameworks within the teams.
• Ensure collation and accuracy of management information.