Manager Management Operations Center (MOC)

Role Overview

Manager Management Operations Center (MOC) at V2X, physically located in Kuwait in support of WEXMAC.

Company Overview

V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. The company brings 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. With $4.5B in revenue and 16,000 people, V2X works alongside clients globally to tackle complex challenges with integrity, respect, responsibility, and professionalism.

Role Purpose

The MOC Manager oversees and coordinates the operational aspects of ongoing projects across the entire WEXMAC program, serving as a liaison between program management, directorates, and site management teams. This role is responsible for schedule and technical performance of the WEXMAC KU program, leading an operations team to capture and analyze workload, reduce costs, enhance quality, improve performance and reliability, and increase overall competitiveness of service delivery.

Key Responsibilities

Planning & Scheduling

• Develop detailed work plans, schedules, resource plans, and status reports.
• Oversee the development and delivery of all program and contract deliverables, ensuring adherence to timelines, contract requirements, and quality standards.
• Prepare, develop, and coordinate the Mile Execution Tracker (MET) to meet all program and contract objectives.
• Ensure program schedules are horizontally and vertically integrated.

Contract & Compliance Management

• Ensure contract compliance in accordance with the Technical Data Package (TDP).
• Monitor contract workload and CDRL submittals.
• Analyze directorate submittals.
• Ensure all supported contracts meet their delivery schedule, cost, and performance requirements.

Stakeholder Engagement & Coordination

• Work closely with Site Managers and Directors in the planning and execution of tasks and projects to ensure requirements are met, communication is open and transparent, and any issues are resolved in a timely manner.
• Interact daily with directorate resources to ensure all program requirements are met.
• Coordinate across multiple directorates, including Public Works, Information Management, Installation Logistics, Emergency Services, Community Services, Supply Chain, Business Advisories, and Program Managers.
• Interface with the WEXMAC Professionals or U.S. Government customers as needed.
• Serve as a key client contact on status and performance, anticipating and fulfilling client needs to ensure contract compliance and mission assurance.

Risk & Performance Management

• Perform risk and opportunity management (RSKOM) functions for the contract scope in concert with overall program objectives.
• Assess project issues and develop mechanisms for monitoring project progress in coordination with respective directorates.
• Conduct project status and review meetings with key program stakeholders and track and analyze project performance.

Reporting & Analysis

• Generate reports, logs, and metrics as determined by the Program Management Team, including daily, weekly, and monthly reports and monthly performance metrics.
• Provide programmatic, technical, and analytical guidance to the program team.
• Recommend and take action to direct the analysis and solutioning of problems.

Leadership

• Provide performance objectives, periodic performance evaluations, performance improvement plans, on-the-job training, mentorship, and leadership to personnel assigned as direct reports.
• Develop draft communications as needed for Task Order management relating to corporate services bulletins, updates, upcoming trainings, and reporting changes.

General

• Perform other assigned duties as assigned by the Manager.

Qualifications & Experience

Education

• BS/BA Degree or equivalent (one year of related experience may be substituted for one year of education if degree is required).

Experience

• Minimum of 5 years of experience in Base Operations and Support Service contracts.

Certifications & Clearance Requirements

• Must be CAC eligible and/or able to obtain a Common Access Card (CAC).
• Must be a U.S. Citizen.
• Must hold a valid driver's license and be able to obtain a U.S. Government Motor Vehicle Operator's License and host nation Driver's License.

Skills & Competencies

• Ability to generate reports, logs, and metrics including daily, weekly, and monthly reports and monthly performance metrics.
• Proficiency with project management systems including Microsoft Project, Excel, PowerPoint, and Word.
• Ability to develop draft communications for Task Order management relating to corporate services bulletins, updates, upcoming trainings, and reporting changes.
• Ability to provide performance objectives, periodic performance evaluations, performance improvement plans, on-the-job training, mentorship, and leadership.

Additional Information

Working Conditions

• Must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
• Indoor and/or outdoor environment with very adverse and harsh conditions, including hot, dry, desert environment with average temperatures of 30 degrees in winter and 130 degrees in summer months.
• Includes some industrial production environment conditions.

Physical Requirements

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where potential exposure to physical, chemical, or biological agents could exist.
• Employee use of personal protective equipment (PPE) is required for some situations, including head, foot, torso, respiratory, vision, and hearing protective devices.
• Must comply with all Fire and Safety Regulations and post policies.