Manager - Learning & Development

Role Overview

Manager - Learning & Development at Wynn Al Marjan Island, located in Ras Al Khaimah, United Arab Emirates.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, opening in 2027, located 50 miles from Dubai International Airport in Ras Al Khaimah. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges and bars, a theater, beach club, multiple swimming and wading pools, a five-star spa, salon, shopping promenade, and celebrations and events center.

Role Purpose

To execute annual learning priorities and operational plans, lead end-to-end management of Learning & Development programs within an assigned pillar, and ensure all learning experiences uphold Wynn's brand standards, luxury service philosophy, and Forbes Five-Star expectations while supervising and developing team members.

Key Responsibilities

Program Leadership & Management

• Execute annual learning priorities and operational plans established by the Assistant Director and Executive Director of Learning & Development.
• Lead the end-to-end management of programs within the assigned L&D pillar, ensuring high-quality facilitation, guest experience alignment, and readiness for operational needs.
• Design, update, and maintain program content to ensure accuracy, compliance, and alignment with departmental and regulatory requirements.
• Support pre-opening and large-scale training waves, including resource planning, content readiness, and cross-functional coordination.

Team Leadership & Development

• Directly supervise and develop Assistant Managers and, where applicable, Executives and Coordinators, providing coaching, feedback, performance guidance, and ongoing capability development.
• Oversee team scheduling, deployment, and facilitation assignments to ensure business continuity and consistent delivery standards.

Facilitation & Learning Delivery

• Maintain excellence in facilitation, using adult learning principles and luxury service behaviors to inspire performance and elevate guest-facing capabilities.
• Partner with operational and support services teams as well as wider People & Culture and other stakeholders to diagnose training needs and deliver targeted learning solutions.

Compliance & Governance

• Ensure all learning experiences uphold Wynn's brand standards, luxury service philosophy, and Forbes Five-Star expectations.
• Ensure full compliance with mandatory training requirements, audit readiness, documentation standards, and regulatory frameworks.

Monitoring & Improvement

• Monitor program performance through LMS data, reporting dashboards, learner feedback, and operational KPIs; propose and implement improvements based on insights.
• Contribute to the enhancement of learning technologies, digital content utilization, and LMS governance by ensuring data integrity and reporting accuracy.

Reporting & Documentation

• Provide accurate reporting and documentation to support dashboards, audits, and leadership reviews.

Leadership & Cultural Alignment

• Role-model professionalism, confidentiality, brand alignment, and Wynn cultural leadership principles.

Qualifications & Experience

• Bachelor's degree in Hospitality, Business, Human Resources, Education, or related field.
• Minimum of 3 years of progressive Learning & Development experience, ideally within luxury hospitality or large-scale operations.
• Experience in facilitation, instructional design, or learning program management.
• Experience supervising or coaching junior trainers, coordinators, or team leads.
• Exposure to regulatory training, guest experience training, or leadership development programs.
• Experience with LMS systems, Oracle preferred, digital learning formats, and blended learning approaches.

Skills & Competencies

• Strong facilitation and presentation skills; able to inspire and engage diverse audiences.
• Analytical mindset with the ability to interpret data and draw actionable conclusions.
• Strong leadership capability with experience managing or developing team members.
• Excellent organization and project management skills with the ability to manage multiple priorities.
• Strong communication, interpersonal, and stakeholder engagement skills.
• High service mindset with an understanding of luxury operations and guest experience expectations.
• High level of professionalism, confidentiality, and cultural alignment with Wynn standards.

Additional Information

• Competitive salary paid in UAE Dirhams (AED).
• Excellent leave policy.
• Healthcare package.
• Incentive programs and additional employee benefits.
• Flexibility to operate in a fast-paced, high-volume environment, including evenings, weekends, and holidays when required.