Job description
Role Overview
Makeup Consultant โ Yves Saint Laurent, The Grove at Chalhoub Group. This role is based at The Grove location and reports to the beauty counter operations team.
Company Overview
Chalhoub Group is a luxury retail leader with over seven decades of experience as a partner and creator of luxury experiences in the Middle East. The Group operates a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Chalhoub Group operates across eight countries in the Middle East with a presence in LATAM and employs over 16,000 talented professionals. The Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and has earned Great Place to Workยฎ certification in several markets. Sustainability is core to the Group's strategy, underpinned by commitment to people, partners, and the planet; the Group is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
Deliver outstanding customer service using appropriate sales techniques and comprehensive product knowledge to reach sales targets. Maintain counter cleanliness, stock replenishment, new product launches, and merchandising standards while upholding high grooming standards.
Key Responsibilities
Customer Experience & Sales
- Build and maintain guest experience standards to build strong loyalty.
- Address customers' queries about products, prices, availability, product uses, and services.
- Communicate with customers to assess their needs, provide assistance in satisfying those needs, and meet or surpass customer expectations.
- Advise customers on product ranges best suited to their needs.
- Demonstrate usage and benefits of various brands and products.
- Generate sales while achieving line and sales targets using makeup knowledge.
- Participate in achieving incentives.
Sales Reporting & Tracking
- Track sell-out targets at store level.
- Generate daily sales reports.
- Track post-launch sales at store level.
Merchandising & Stock Management
- Ensure merchandising levels in the store are met as per brand guidelines.
- Ensure in-store stock replenishment on appropriate shelves and counters at appropriate times.
- Report stock shortages using the stock order form.
- Ensure stock receipt as per set procedures.
Qualifications & Experience
- Minimum 2 years' experience in the beauty industry.
- Proven experience across skincare, makeup, and fragrance categories.
- Strong knowledge of luxury retail standards and premium customer service.
Skills & Competencies
- Fluent English communication skills (spoken); additional languages are an advantage.
Additional Information
- Health care coverage.
- Child education contribution.
- Remote and flexible working policies.
- Exclusive employee discounts.
- Learning and development opportunities and exposure to different assignments within role or through internal mobility.
- Diverse career paths available.
- Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.