Luxury Travel Consultant - Arabic & English speaking | Overnight

Role Overview

Luxury Travel Consultant - Arabic & English speaking, Overnight shift. Ten Group, United Arab Emirates.

Company Overview

Ten Lifestyle Group is a global luxury concierge service and the global leader in lifestyle and travel services. Founded in 1998, the company delivers personalized, world-class expert service to world-renowned companies, working with more than 50 global companies and serving millions of customers in over 52 countries from 23 select locations in major financial capitals worldwide. The travel department serves High-Net Worth (HNW) and Ultra-High-Net Worth (UHNW) clients with leisure travel requests. Ten is a Certified B Corp committed to making a positive impact on society and the environment.

Role Purpose

Act as a dedicated luxury travel consultant during overnight hours, providing expert bilingual customer service to premium clients and processing comprehensive travel requests end-to-end, from offer preparation through billing and delivery of curated lifestyle services.

Key Responsibilities

Customer Service & Consultation

• Act as the first point of contact for premium customers, delivering high-quality customer service during overnight hours.
• Advise premium customers via phone and email in Arabic and English.
• Value exceptional service and maintain a service-oriented mindset.

Request Processing & Reservations

• Process customer requests end-to-end, from offer preparation through to billing.
• Make reservations with restaurants, airlines, hotels, and destination management agencies.
• Organize individual travel arrangements, restaurant and club reservations, gift organization, tickets for sports and cultural events, spa and fitness bookings, yacht charters, flowers, transport, and sightseeing services.
• Prepare tailor-made travel offers and documents.
• Create detailed itineraries.
• Manage visa applications and handle all related administrative processes.

Customer Engagement & Promotion

• Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique and curated opportunities.

Qualifications & Experience

• Excellent language skills in professional Arabic and English, written and spoken (C2 according to The Common European Framework).
• Completed tertiary qualification or equivalent training, ideally in tourism.
• Several years of professional experience in the travel industry, a tour operator or travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high-end customer service.
• Excellent global destination knowledge.
• Fully proficient in a Global Distribution System (GDS), ideally Amadeus, although strong experience with Galileo, Sabre, or Worldspan will also be considered.

Skills & Competencies

• Strong passion for travel and the luxury lifestyle, including gastronomy, events and culture.
• Service-oriented, flexible, and able to work under pressure.
• Excellent communication skills.
• Positive attitude and alignment with Ten Group values.

Additional Information

Employment Terms

• Full-time position, 40 hours per week.
• Permanent night shifts between 20:00 - 10:00 hours local Dubai time, Monday to Sunday on a rotational shift basis.

Compensation & Benefits

• Competitive salary depending on experience, plus performance-based bonus.
• Paid time off package, including a paid day each year to volunteer for a cause important to the employee.
• One month paid Sabbatical after every 5 years of service, without tapping into annual leave.
• Lucrative Ten Loyalty Rewards program which includes a bonus and gift.
• Remote working holiday possibilities to travel and work anywhere in the world.
• Access to travel and entertainment discounts as clients' members would receive.
• Genuine career opportunities within a dynamic and international company.
• Culture of recognition and reward through regular appraisals and annual Extra Mile Awards.
• Support for incorporating aspirations and interests into career development at Ten.
• Part of a global, dynamic, and inclusive team with diversity at its core.

Commitment to Diversity

• Ten Lifestyle Group encourages diverse philosophies, cultures, and experiences and is dedicated to creating an inclusive work environment.
• All aspects of employment, including decisions to hire, promote, discipline, or terminate, are based on merit, competence, performance and business needs.