Luxury Developer Handover Manager

Role Overview

Luxury Developer Handover Manager at AHS Properties. The successful candidate will oversee the seamless transition of properties from completion to ownership, managing the end-to-end handover process and ensuring exceptional customer experiences.

Company Overview

AHS is a leading name in luxury real estate development delivering exceptional residential experiences.

Role Purpose

Act as the key point of contact for buyers throughout the handover phase, managing communication, documentation, inspections, and property delivery processes while maintaining the highest standards expected from a luxury real estate developer.

Key Responsibilities

Client Management & Communication

• Serve as the primary point of contact for clients during the handover journey, ensuring a seamless and premium experience.
• Manage client inquiries, concerns, and escalations professionally and efficiently.
• Guide clients through required documentation, payments, approvals, and handover procedures.
• Monitor client satisfaction throughout the handover process and identify opportunities to enhance the customer experience.
• Maintain strong relationships with clients, consultants, contractors, and service providers.

Handover Operations

• Manage the complete property handover process from pre-handover preparations to final unit delivery.
• Coordinate and schedule property inspections, snagging visits, and handover appointments.
• Conduct property walkthroughs and ensure clients receive a detailed understanding of their units and facilities.
• Ensure all handover documentation, keys, access cards, and related materials are prepared and delivered accurately.

Documentation & Record-Keeping

• Maintain accurate records of handover status, client communications, and outstanding requirements.
• Prepare regular handover reports, tracking completed handovers, pending actions, client feedback, and key issues.

Stakeholder Coordination

• Coordinate with relevant internal departments and external stakeholders to ensure timely resolution of client requests.
• Support handover events, property launches, and client engagement activities when required.

Compliance & Standards

• Ensure compliance with company policies, procedures, and luxury service standards.

Qualifications & Experience

• Bachelor's degree in Business Administration, Real Estate, Engineering, Hospitality, or a related field.
• Minimum 5 years of experience in property handover, customer relations, customer experience, or real estate operations.
• Proven experience managing client handovers within luxury real estate or property development is preferred.
• Knowledge of Dubai real estate procedures and regulations is preferred.

Skills & Competencies

• Strong understanding of the property delivery and handover process.
• Excellent communication, negotiation, and problem-solving skills.
• Strong ability to manage client relationships, expectations, and escalations.
• Highly organized with excellent attention to detail and documentation skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in CRM systems, reporting tools, and Microsoft Office applications.
• Professional presentation and ability to interact with high-net-worth clients.

Additional Information

• Luxury Real Estate Excellence: Be part of a leading developer delivering exceptional residential experiences.
• Premium Client Interaction: Build relationships with high-net-worth clients and investors.
• Exclusive Portfolio: Manage handover experiences for prestigious luxury developments.
• Career Growth: Gain exposure within a fast-growing luxury real estate organization.
• Collaborative Environment: Work alongside experienced professionals dedicated to excellence.
• Client-Centric Culture: Be part of a company that prioritizes exceptional service and customer satisfaction.
• Competitive Compensation: Receive a rewarding package aligned with your expertise and contribution.