Locker Room Attendant

Role Overview

Locker Room Attendant at Viya (wasl Hospitality & Leisure), a leading golf and hospitality management group operating championship golf courses, award-winning restaurants, premium leisure and recreation facilities, and innovative entertainment concepts across the UAE.

Company Overview

Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region's first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel. Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio.

Role Purpose

To provide well-presented and efficient locker room services and amenities to members and guests who use the golf and recreation facilities.

Key Responsibilities

Appearance & Standards

• Maintain a smart and professional appearance at all times, adhering to company dress standards.

Facility Maintenance & Cleanliness

• Keep the locker room clean and tidy at all times.
• Regularly wash and dry all floors and shower cubicles.
• Ensure all sink top areas are always tidy and neatly presented for use.
• Collect all used towels immediately after use.
• Ensure towel stock is returned from the laundry in time to prevent shortages.

Supplies & Equipment Management

• Ensure a sufficient supply of toiletries are always available for use.
• Submit requisitions from Stores ahead of when replacement is necessary.
• Ensure all soap and shampoo dispensers are full and in good working order.
• Ensure the digital locker allocation iPad is always fully charged and on display.

Sauna & Steam Room Operations

• Ensure the sauna and/or steam room are switched on and off at the appropriate time.
• Report any problems with either piece of equipment immediately to the Engineering Department.

Member & Guest Services

• Provide a shoe cleaning service by asking players if they require their shoes cleaned.
• Be fully aware of the Club's lost and found procedures.
• Encourage all members and guests to keep all valuables in lockers.

Compliance & Regulations

• Ensure any rules and regulations applying to the locker room are followed.
• Enforce who is permitted to use the locker room facilities.
• Emphasize the importance of using discretion whilst changing.

Stakeholder Coordination

• Liaise with the Membership Manager regarding members locker usage and payments.

Service Quality & Continuous Improvement

• Apply the 4 Service Steps serving internal and external customers.
• Be aware of Dubai Golf Mission, Vision and Values.
• Participate in various extra activities contributing towards individuals and organizational growth in line with the Club's strive for continuous improvement.
• Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee.
• Be trained as a Fire Marshall or First Aider.

IT Security & Compliance

• Read, understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
• Cooperate, coordinate and share information with Internal/External Audit teams as appropriate and applicable.
• Attend Information Security Awareness sessions conducted by the wasl IT Department.
• Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) to the IT Service Desk.

Qualifications & Experience

• Grade VIII and above.
• Good command of the English language.

Skills & Competencies

• Excellent communication skills.
• Team player with the ability to interact with guests from different countries and cultures.
• Possess the desire to provide a high level of customer service.

Additional Information

Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates. The organization fosters a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to shared success.