Lifeguard

Role Overview

Lifeguard position at wasl (Viya), Dubai Creek Golf and Yacht Club, Recreation Department. Reports to Head of Recreation.

Company Overview

Viya is the UAE's leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. The group includes Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. The organization is dedicated to innovation, sustainability, and excellence, connecting communities to extraordinary experiences.

Viya has a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, fostering a culture built on teamwork, passion, and excellence.

Role Purpose

To perform day-to-day maintenance and servicing of all recreation areas, including pool areas, in order to provide a recreation service to Dubai Creek Golf and Yacht Club's members and guests that exceeds expectations and maintains the reputation of the Club.

Key Responsibilities

General Operations

• Report for duty in the recreation area as determined by the Recreation Manager.
• Maintain a well-groomed appearance at all times, wearing the complete uniform, including name badge, and maintaining good personal hygiene.
• Greet and welcome all visitors to the recreation areas of the Dubai Creek Golf and Yacht Club.
• Cover gym area when necessary.

Health & Safety

• Recognize a hazardous situation and take immediate action.
• Ensure all health and safety procedures are followed to prevent accidents or injury to the Club's members, guests, and fellow workers.
• Report any accident or potential hazards, including maintenance requirements, to the Recreation Manager.
• Deliver basic first aid and arrange further assistance if required for any injuries to pool visitors.
• Perform CPR if needed.
• Attend training courses as determined by Recreation Manager and business needs, including annual fire and health and safety training.

Guest & Member Service

• Solve members' and guests' problems, ensuring mutually agreeable solutions are reached at the earliest convenient time.
• Keep the Recreation Manager and Fitness Professional informed of members' and guests' problems and action taken.
• Promote all services related to recreation and provided in the club to guests and members.

Pool Operations

• Request all pool visitors to sign the guest book on arrival, check the details if appropriate, and document them.
• If not appropriate for non-members, request identification and issue a day pass ticket if not obtained.
• Report any unauthorized use to the Recreation Supervisor or Recreation Manager.
• Clean, distribute, and set up poolside furniture according to members' and guests' needs, clearing all sun bed cushions at the end of the day.
• Assist pool visitors with menus, ensuring refreshments are available in a clean and hygienic manner.
• Distribute towels frequently to meet members' and guests' needs.
• Add chlorine and pool chemicals on a daily basis and test water levels three times per day.
• Record water level readings and file them.
• Check and maintain filtration pumps and valves.
• Vacuum and clean the pools, backwash, wash the pool deck, and clean the skimmers on a daily basis, ensuring that these areas are clean and tidy at all times.

Teamwork & Compliance

• Support and assist colleagues as necessary, thereby contributing to a cohesive working team.
• Follow the Club's policies, procedures, and rules at all times, including the prevention of loss or damage to the Club's property or revenue.
• Be aware of Dubai Golf Mission, Vision, and Values and apply the 4 Service Steps throughout serving internal and external customers.

Additional Duties

• Participate in various extra activities contributing towards individuals and organizational growth in line with the Club's strive for continuous improvement.
• Represent the department or group in various committees such as the Staff Committee.
• Be trained as a Fire Marshall or First Aider.

Information Security

• Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl DG.
• Cooperate, coordinate, and share information with Internal and External Audit teams as appropriate and applicable.
• Attend Information Security Awareness sessions conducted by the wasl IT Department.
• Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) to the IT Service Desk.

Qualifications & Experience

• Secondary education or GCE Ordinary level.
• National Pool Life Guard qualification (must be valid). If not available, equivalent qualification from home country acceptable.
• CPR Qualification (mandatory).
• First Aid certificate.
• Previous experience in a similar position for 2 years.

Skills & Competencies

• Good physical fitness and pleasing appearance.
• Fluency in English (mandatory).
• Communication skills.
• Telephone techniques.
• Water treatment knowledge with chemicals.
• Pool water testing knowledge (durable).