Job description
Role Overview
Leader, Solutions Engineer at Cisco (Splunk, a Cisco company), based in the Gulf and North Africa and Levant (NALE) regions.
Company Overview
Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. The organization is dedicated to helping customers solve complex business challenges at scale through an inclusive, collaborative culture. Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era, with 40 years of innovation in solutions that provide security, visibility, and insights across the entire digital footprint.
Role Purpose
Lead a regional team of Solutions Engineers supporting customers across the Gulf and North Africa and Levant regions. Set technical direction for the team, align technical resources with business priorities, and partner with Sales, Product, and Customer Success leaders to support customer outcomes and help the region achieve its business objectives.
Key Responsibilities
Team Leadership & Development
- Lead, mentor, and develop a team of Splunk Solutions Engineers.
- Build an environment where team members develop technical expertise, collaborate, and deliver consistent customer experiences.
- Lead team objectives and resource allocation.
- Supervise performance against business goals.
Technical Strategy & Customer Relationships
- Build trusted relationships with customers by leading technical strategy at regional and account levels.
- Ensure solutions align with customer business and technical requirements.
- Work with Sales leadership, Product, and partners to support strategic opportunities.
- Help customers evaluate and adopt Splunk solutions.
Solution Design & Technical Delivery
- Provide technical leadership across the Splunk Security and Observability portfolio.
- Guide solution design, customer architecture discussions, workshops, demonstrations, and proof-of-concepts that address customer requirements and demonstrate business value.
Regional Operations & Governance
- Establish consistent technical sales practices across the region.
- Serve as the senior technical escalation point for complex customer engagements.
Qualifications & Experience
- 5+ years of experience leading technical sales or Solution Engineering teams supporting cybersecurity or observability solutions.
- 5+ years of experience working with Splunk Security (Enterprise Security, SOAR, UEBA) and Observability (Splunk Observability Cloud, ITSI, AppDynamics).
- Experience in security operations, threat detection, incident response, and digital observability.
- Experience working with customers or leading technical teams in the Gulf and/or NALE regions.
- Expertise in IT Operations, Security Operations, and DevOps practices.
Skills & Competencies
- Strong communication and stakeholder leadership skills.
- Mentor and people development capability.
- Experience designing, deploying, or integrating the Splunk platform.
- Familiarity with cloud-native technologies and AI/ML applications for observability and cybersecurity.
- Ability to build collaborative, inclusive teams passionate about customer outcomes.