Lead Engineer - Fleet Management

Role Overview

Lead Engineer - Fleet Management at Baker Hughes. The Regional Product Service Engineering team supports the operation and maintenance of Heavy-duty gas turbines, Aero turbines, centrifugal compressors, steam turbines, and their Controls systems, Protection and Accessory systems.

Role Purpose

As a Lead Product Service Engineer for Control Systems, you will uphold Baker Hughes' product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments at component and systems levels, and communicating Baker Hughes technical solutions to customers. You will provide timely technical solutions for Heavy Duty, Aero Derivative and compressor control systems, and support Motor issues in EMCC-driven trains.

Key Responsibilities

Technical Issue Resolution

• Respond to internal and external customer requests for technical issue resolution using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, and procedures.
• Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution.
• Help engineering identify and drive corrective actions.

Customer Relationship Management

• Establish and maintain relationships with customers to ensure their technical issues and requirements are understood and addressed in a timely manner.

Root Cause Analysis & Investigation

• Lead and program manage root cause analysis and investigation activities for product technical issues.
• Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting projects assigned to resolve customer technical issues.

Technical Communication & Presentations

• Prepare technical presentations for Baker Hughes leaders and customers ensuring timely communication of significant issues or developments.

Field Support & Travel

• Travel to customer locations to support customer technical review meetings and present recommendations to champion Baker Hughes' commitment to technical solutions.
• Support unplanned and forced outages to meet reliability and availability goals.
• Provide commercial teams with technical support for sales and services proposal activities.
• Be ready to travel at short notice 20 to 25% of the time.
• Be available to work during weekends for emergency technical support.

Outage Management

• Plan and provide technical engineering oversight to Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.

Supplier & Program Coordination

• Partner with Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.

Qualifications & Experience

• Bachelor's degree in Engineering (Electronics, Control & Instrumentation, or Electrical & Electronics) or equivalent.
• 5–10 years' experience in operation, maintenance, and troubleshooting of Heavy Duty, Aero Derivative, and compressor control systems.
• 5–10 years' experience with Motor issues in EMCC-driven trains.
• Knowledge of MarkVI, MarkVIe, MarkVIeS, and Compressor Controls systems.
• Knowledge of VFDs, Motors, and their protection systems.

Skills & Competencies

• Strong technical and analytical skills.
• Strong technical aptitude and problem-solving skills including awareness of applicable engineering tools and systems.
• Effective communication skills with both technical and non-technical audiences.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to work well with teams and communicate requests and requirements clearly.
• Ability to interface effectively with all levels of an organization.
• Demonstrated leadership to pursue correct engineering actions in adverse conditions or situations.
• Self-starter mentality.
• Fluency in English.
• Preference for Arabic-speaking capability.

Additional Information

Desired Characteristics

• Prior experience in a matrix leadership environment.
• Prior experience in design engineering or field maintenance and customer service-facing roles.
• Experience working in global, matrix organizations with ability to make timely and sound decisions based on data.

Flexible Working Patterns

• Working flexible hours—flexing the times when you work in the day to help you fit in everything and work when you are most productive.
• This role involves working with customers on-site in locations across the world. When on-site, you will have the flexibility to work in line with customer working patterns. When projects are complete, extended leave is offered before taking on your next project.

Internal Title

The Baker Hughes internal title for this role is Engineering Specialist - Fleet Management.