Lead Engineer - Fleet Management (m/f)

Role Overview

Lead Engineer - Fleet Management at GE VERNOVA, providing technical guidance and support to Gas Turbine customers with responsibility for customer technical issue resolution for Gas Turbine components including hot capital parts, ranging from day-to-day technical troubleshooting to major and complex root cause analyses with long-term business implications.

Role Purpose

Provide technical expertise to the Gas Turbine Product Service engineering team, leading root cause investigations and daily technical case support across all GE heavy duty frame sizes while ensuring customer requirements are understood, addressed, and resolved with accuracy, quality, and timeliness to meet customer needs and business goals.

Key Responsibilities

Technical Leadership & Investigation

• Lead complex, high-impact root cause investigations applying engineering techniques and processes to develop solutions.
• Provide technical expertise to the Gas Turbine Product Service engineering team leading root cause investigations and daily technical case support across all GE heavy duty frame sizes.
• Work with other experts including Technical Leads and Product Engineers to ensure cross-platform information dissemination and training.
• Develop awareness of global fleet issues and how they might impact regional customers.

Customer Communication & Support

• Lead external communication with customers including the development and introduction of TIL and ETC documentation.
• Prepare technical presentations for customers and senior leadership for user conferences, webinars, or other customer technical reviews.
• Travel to customer locations in support of commercial teams during unplanned or forced outages and customer technical review meetings.
• Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed.
• Anticipate customer needs and ensure that they are met.
• Measure processes and performance through the customer's eyes.

Team Development & Operations

• Mentor and develop less experienced staff.
• Ensure operational rigor and support to the team on the cases they handle.
• Participate in Lean Action Workouts and lead Kaizen projects to improve internal Product Service processes and support continuous improvement efforts.

Leadership & Strategy

• Communicate the business vision effectively in an open and consistent manner.
• Understand business objectives and drive specific tasks required to meet the objectives.
• Energize teams through inclusiveness and connection with people.
• Build loyalty and commitment.
• Demonstrate leadership to pursue correct engineering actions in adverse conditions or situations.

Qualifications & Experience

• Bachelor's Degree in Mechanical Engineering or related technical discipline from an accredited college or university, or equivalent experience.
• Several years of experience in Field Services, Engineering, or Operations with significant gas turbine combustion engineering experience.
• Strong gas turbine experience and proven track record of developing or servicing gas turbines' systems including combustion systems.
• Previous experience with Gas Turbines Hot hardware capital components.

Skills & Competencies

• Strong English language communication capability, both verbal and written.
• Demonstrated ability to handle and prioritize multiple tasks simultaneously and drive projects to completion.
• Able to interface and communicate clearly and effectively with all levels of an organization, both internally and externally with customers.
• Team player with global mindset and ability to work effectively with different cultures.
• Self-starter with initiative and interpersonal skills to direct projects and cross-functional work.
• Displays good interpersonal skills and is accessible and approachable.
• Demonstrated capability to remain calm and collected in challenging, safety-related, or high-cost situations to develop a step-by-step plan, communicate it, gain concurrence through technical prowess, and drive tasks to completion.

Additional Information

• Ability to travel globally to customer Gas Turbine sites and offices to support root cause investigations, critical outage inspections, and customer communications; typically less than 10% travel.
• Ability and willingness to support off-hours occasionally to support customer issue resolution.
• Relocation Assistance Provided: No.