Last Mile Team Leader

Role Overview

Last Mile Team Leader at Majid Al Futtaim, Hypermarket UAE. The role is responsible for ensuring on-time and quality delivery within budget for online business channels, with accountability for driver enrollment, order management, vehicle availability, and resource allocation based on operational demand.

Role Purpose

To lead last-mile delivery operations, ensuring on-time and quality delivery within agreed budgets while maintaining unified customer experience, safety and hygiene standards, and cost efficiency across online business channels.

Key Responsibilities

Order & Delivery Management

• Review daily reporting for all internal and external customers to assess performance and full order management.
• Cancel orders and check all pending orders systematically.
• Deliver goods to end customers to enhance best unified customer experience while maintaining lowest cost and best safety and hygiene standards.

Operations & Resources

• Enroll all drivers in the system.
• Monitor availability of delivery vehicles.
• Re-allocate resources depending on operations demand.
• Undertake planning of last-mile resources on a daily basis for upcoming events.
• Re-allocate resources in accordance with business needs.

Supplier & System Management

• Liaise with the IT team for related IT issues that affect day-to-day working of the site.
• Liaise with IT team to ensure issues are resolved immediately.
• Ensure that logistics services providers and suppliers upload accurate information and documents in the Transport Delivery System.

Compliance & Controls

• Ensure that all cash handling during last-mile operations are as per company's defined guidelines and procedures.

People Development

• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles.

Qualifications & Experience

• Bachelor's degree in E-Commerce or Business Administration.
• 3–5 years of professional work experience in logistics and supply chain.

Skills & Competencies

• Proficient computer skills in MS Office, SAP, and Salesforce.
• Advanced Excel skills.
• Excellent communication and interpersonal skills.
• Ability to drive results in cross-functional team settings.

Additional Information

• Work in a friendly environment where colleagues share positive vibes and excitement about the future.
• Work with over 45,000 diverse and talented colleagues, all guided by the company's Leadership Model.