KYC Operations Analyst 1, Citi Commercial Bank (UAE Nationals Only)

Role Overview

KYC Operations Analyst 1 at Citi Commercial Bank (UAE Nationals Only), based in the UAE. This is a full-time position within the Operations - Services job family, specifically in Business KYC.

Company Overview

Citi's KYC Operation is an AML/KYC support and control function responsible for due diligence, approval of the KYC Record, and associated documentation in partnership with relationship management and compliance teams. The Business Services Unit (BSU) owns the end-to-end KYC process from creation and renewal to approval of the KYC Record and supporting local country appendices.

Role Purpose

Conduct research on company information from internal and external sources to satisfy regulatory requirements, create and maintain accurate KYC Records, and support the approval process in accordance with local regulatory requirements and global BSU standards. Ensure periodic renewal of due diligence based on client risk profile and maintain compliance with differing requirements across account opening jurisdictions.

Key Responsibilities

Due Diligence & Record Creation

• Create the KYC Record in the KYC system by sourcing information from internal and external sources and meeting agreed deadlines
• Review information from internal and external sources for company news, including firm websites, regulatory websites, company websites, Dun & Bradstreet, and Google
• Validate information within the KYC Record and Customer Identification Program (CIP) document to ensure completeness and accuracy, including company/entity formation documents, ownership, and management details
• Complete KYC Records incorporating local regulatory requirements and global BSU standards and policies
• Take responsibility for KYC Record and associated documentation completion from initiation through approval

Workflow & System Management

• Proactively interact with relationship management teams and compliance to update systems with information until final approval of the KYC Record
• Maintain BSU tools in current condition and demonstrate work carried out
• Ensure KYC workflow tools are kept up to date, with all mandatory fields, status, and commentary reflecting an accurate representation of current status at all times
• Update workflow database regularly throughout the day
• Maintain accurate time tracking in the PTS system

Monitoring & Compliance

• Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes
• Highlight any discrepancies to Senior Case Managers, control teams, and section managers
• Escalate negative news and high-risk cases to relationship management, portfolio account managers, and AML compliance departments
• Lead remediation activity as needed

Reporting & Communication

• Report workflow progress to supervisor
• Manage upward communication including huddle updates, escalations, and issues or concerns
• Track and report time logs for case managers and case researchers on a daily basis
• Monitor operational metrics required for management-level reporting

Team Support & Development

• Act as subject matter expert within the team and support new joiners
• Manage the makers team in the absence of the team lead
• Assist in departmental projects as required

Qualifications & Experience

• University degree, preferably in Business, Finance, Mathematics, Economics, Engineering, Optimization, or Law
• 1 to 2 years' experience in banking, finance, or law
• Experience in control, risk, or compliance functions (AML/KYC) is an advantage
• Knowledge of European Union regulatory KYC/AML requirements
• ACAMS certification is an advantage
• Knowledge and experience of technologies and processes used at Citi is an advantage

Skills & Competencies

• Strong negotiation skills
• Proficient use of Microsoft applications (Word, Excel, Access, PowerPoint)
• Excellent written and verbal communication skills
• Proficient use of Citi KYC applications is an advantage
• Strong research skills
• Accuracy and strong attention to detail
• Ability to multitask and prioritize
• Ability to work well under pressure and tight timeframes
• Management information systems and metrics and efficiency analysis skills
• Pro-active and flexible with good organizational skills and strong team player orientation
• Ability to work in a dynamic environment
• Customer service oriented
• Ability to develop strong professional relationships
• Other languages an advantage, including French, German, or Arabic
• Business acumen, credible challenge, laws and regulations, management reporting, policy and procedure, program management, referral and escalation, risk controls and monitoring, risk identification and assessment, and risk remediation

Additional Information

• Full-time position
• Flexible enough to work according to business timings
• UAE Nationals only
• Equal opportunity employer: Citi provides consideration to qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic